Overnight Technical Support Specialist

Help people live more independently

Hearo helps individuals with disabilities and seniors live more independently in their own homes and communities. Our technology supports that mission, and dependable overnight technical support helps keep those systems working when people need them.

We’re looking for someone who enjoys troubleshooting, working with technology, and following problems through to resolution. This individual contributor role combines overnight support with system configuration, equipment maintenance, and hands-on electronics projects.

At a glance

• Location: Springfield, Missouri, primarily in office
• Starting pay: $24 per hour, with a planned increase to $26 per hour upon transitioning to nights in month three
• Required overnight schedule: Monday–Friday, 10 p.m.–7 a.m. Central

Schedule and work arrangement

• 40 paid hours per week: Five overnight shifts, each with a one-hour unpaid meal break.
• Primarily in office at our Springfield, Missouri location, supporting both technical operations and hands-on equipment projects.
• Daytime training first: Approximately eight weeks of daytime training before transitioning to nights. Training includes accompanying installations to understand how devices work in a home and support effective troubleshooting.
• Weekend PagerDuty rotation after conversion to salaried employment: Two weekends per six-week cycle, shared among three people.

The overnight hours are a required part of this position. Applicants must be available for initial daytime training and regular in-office overnight work in Springfield.

What you’ll do

• Handle overnight support: Respond to tickets, troubleshoot incidents, communicate progress, and escalate issues when additional support is needed.
• Monitor and maintain systems: Review services and connected devices, investigate stale or unused items, identify owners, and coordinate cleanup.
• Prepare equipment for deployment: Pair, configure, and test systems so they are ready for installation.
• Document your work: Record troubleshooting steps and resolutions, maintain guidance, and provide clear handoffs to the team.
• Support sensor production: Assemble sensors, solder additional components, and learn to operate our Opulo LumenPnP pick-and-place equipment as the production process develops.
• Test and explore technology: Work on assigned technical projects and product testing during scheduled work hours, documenting findings and recommendations.

What you’ll bring

• Practical experience troubleshooting computers, software, networks, or connected devices.
• The ability to investigate problems independently and recognize when to ask for help.
• Clear written communication and dependable follow-through.
• Comfort handling equipment and learning electronics assembly processes.
• The ability to stay organized and productive during overnight hours.
• An interest in helping people live more independently.

Experience in technical support, systems administration, IT infrastructure, electronics assembly, or soldering is helpful. Relevant hands-on projects are also worth sharing.

Compensation and progression

The starting rate is $24 per hour during daytime training, with a planned $2 per hour increase when you transition to nights in month three. The planned progression is:

• Starting rate: $24 per hour
• Month 3: $26 per hour upon transitioning to nights
• Month 4: $27 per hour equivalent upon conversion to salaried employment, with benefits and weekend on-call responsibilities
• Six months: $28 per hour equivalent
• Twelve months: $30 per hour equivalent

Future increases and conversion to salaried employment depend on successful performance and leadership approval at each milestone. They are not automatic.

The initial three months are a contractor arrangement. The planned salary upon conversion is $56,160 annually, equivalent to $27 per hour based on 2,080 hours per year. There is no separate night differential. Weekend coverage hours, response expectations, and compensation details will be discussed during the hiring process.

Benefits and support

Upon conversion to employee status, benefits include:

• Paid vacation: 10 days in year one, 15 days in year two, and 20 days in year three and beyond.
• Eligibility to participate in Hearo’s company health insurance plan.
• Mental health support, including company-covered sessions and cost-sharing for additional therapy.
• A physical wellness credit for recreational and fitness activities.

Hearo provides necessary equipment and tools and reimburses mileage for approved work travel. Benefit eligibility and effective dates will be explained during the hiring process.

How to apply

Submit your résumé and a brief note describing your relevant technical experience, including any hands-on projects. Please confirm your availability for the overnight schedule, initial daytime training, and primarily in-office work at our Springfield location.