Specialist II, Education & Knowledge Technical Training

Specialist II, Education & Knowledge Technical TrainingPOSITION PROFILEDirectly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings.This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines.JOB DUTIES AND RESPONSIBILITIESDelivers training solutions and specialized learning materials for complex technology products or processes and programsProactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course contentMust satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industryConducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledgeProactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed processActively pursues personal training and development opportunities and relevant approved certificationsResponsible for achieving KPIs that are determined to be best suited for the achievement of the overall goalsHas decision making authority for area of responsibility and independently solves problemsMay serve as team leader within workgroup or on cross-functional teamOccasionally provides training and guidance to less experienced team membersMaintain LMS activities including training records, schedules, rosters, etc.Evaluate training needs and provide recommendations for learners or their managersDevelop cross functional relationships to meet department and company objectivesPerforms other duties as assignedQUALIFICATIONS (Education, Experience, and Certifications)Strongly Preferred:4-year college degree or equivalent experienceMinimum 3 years training/curricula development/employee development experience strongly preferred5 or more years functional industry experienceIndustry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months*Refer to current Industry Certification requirementsKNOWLEDGE, SKILLS AND ABILITIESPractical knowledge of company and organization policies, practices and proceduresPractical ability to teach adults in high interaction environmentPractical ability to assess skill sets, motivate, teach, coach and counsel to those skillsPractical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field timePractical ability to deliver training in accordance with CTT+ and vCTT+ guidelinesWORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDSTypically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levelRequires periodic travel to remote officesMay require overnight travel 20- 50% of the timeA frequent volume of work and deadlines impose strain on a routine basisWork has some occasional stress due to periodical or cyclical workload pressuresSome physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)Physical effort may be required to move objects on wheels that may weigh up to 700 lbs.Moderate dexterity is required in the regular application of basic skills (keyboard, eye/hand coordination)Ensure compliance with local and state material handling regulationsThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:Choose from a broad selection of medical, dental, life, and disability insurance options.Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.Augment your education with team member tuition assistance programs.Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.Full timePosting Date: 2026-09-03