Homeless Resource Outreach Specialist

Summary Objective The purpose of this position is to engage and connect houseless individuals to services and resources, coordinate and monitor the needs of those experiencing houselessness using client-centered communication and response, and work independently under general supervision to develop work methods and sequences. Essential Functions Builds relationships with houseless individuals in encampments and the areas where transient individuals frequent. Connects houseless individuals with resources and services to address their individual needs and builds trust and rapport. Engages and mitigates crises through de‑escalation, harm reduction, and conflict resolution. Anticipates and responds to Homeless Services Division team requests and the needs of the team. Articulates positive reinforcement, proactivity, and transformation. Makes necessary connections to services, support, and opportunities such as emergency shelters, substance use disorder services, mental health services, Common Assessment, Single Point of Entry, etc., that lead to stabilization and/or housing security. Conducts a neighborhood friendly approach with grassroots organizations, homeless providers, and business stakeholders. Educates citizens on the Homeless Encampment ordinance and the Homeless Encampment Protocol. Builds and/or strengthens relationships within the community to identify gaps and barriers and establishes liaisons with other service providers. Documents and records daily client interactions, including triage of individual needs, contacts, referrals, and site conditions. Works cooperatively with members of government‑related agencies and the general public. Coordinates property maintenance and monitors for compliance or assessment for encampments. Performs related work as assigned. Minimum Education and Experience Requirements High School Graduation or GED equivalent. One (1) year of customer service experience. Other Minimum Requirements Must be eligible to complete Trauma‑Informed Care, Harm Reduction, and Equity training within 90 days. Must be willing to work first or second shift, weekends, extended hours, overtime, and/or varied duty hours as deemed necessary. Must possess and maintain a valid state driver’s license with an acceptable driving history. Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness, and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to bright/dim light, dusts and pollen, extreme heat and/or cold, wet or humid conditions, extreme noise levels, and animals/wildlife. Americans with Disabilities Act Compliance Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Standard Clauses May be required to work nights, weekends, holidays and emergencies (man‑made or natural) to meet the business needs of Louisville Metro Government. Essential Safety Functions It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor and properly wear and maintain all personal protective equipment required for their job. Each employee must also immediately report any unsafe work practices or unsafe conditions as well as any on‑the‑job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations and must ensure that a safe work environment is maintained, safe work practices are followed and employees are properly trained. #J-18808-Ljbffr Louisville Metro Government