Service Project Manager (Indianapolis)

Responsibilities:

• Manage assigned commercial and industrial service projects from turnover through completion and closeout, with clear ownership of scope, schedule, financial performance, customer communication, and results.
• Review project scope, estimate, proposal, labor assumptions, materials, schedule, customer requirements, and job risks before work begins; ensure a proper turnover occurs before mobilization.
• Develop and maintain project plans and schedules, coordinating labor needs, materials, equipment, subcontractors, permits, access, shutdown requirements, and other resources needed for successful execution.
• Own the financial performance of assigned projects, including budget, labor performance, material and subcontractor costs, committed costs, billing status, and overall job profitability.
• Monitor actual job performance against the estimate and budget, identify variances early, and take action to address labor, cost, scope, or schedule issues before they escalate.
• Identify, document, price, and obtain approval for scope changes and additional work; ensure change orders are captured and billed appropriately.
• Maintain accurate project information in frēijē business systems, including job status, costs, commitments, forecasts, billing requirements, and closeout information.
• Serve as the primary customer contact for assigned projects, setting clear expectations and communicating proactively regarding scope, schedule, access, changes, delays, and completion.
• Maintain complete and timely project documentation, including proposals, purchase orders, subcontractor documentation, customer approvals, change orders, job notes, billing support, and closeout documents.
• Drive timely billing and project closeout, ensuring completed work does not remain open or unbilled and that Accounting has the documentation needed for accurate invoicing.
• Complete final project review and closeout, including outstanding documentation, billing, cost review, lessons learned, and resolution of remaining customer or project items.
• Identify opportunities to improve project execution, estimating feedback, field coordination, customer experience, and service processes based on lessons learned from assigned work.
• Partner effectively with Commercial Service Operations, field teams, sales, accounting, project teams, Safety, and other internal partners.
• Model frēijē's Core Values through ownership, communication, follow-through, customer service, and continuous improvement.

Required Qualifications:

• High school diploma or General Education Degree (GED) required
• Associate or bachelor's degree in construction management, engineering, business, or a related field preferred
• 3 to 7 years of relevant commercial/industrial service, project management, construction, or mechanical contracting experience required
• Experience managing projects involving labor, materials, subcontractors, schedules, job costs, and customer commitments required
• Working knowledge of commercial HVAC/R, mechanical, piping, plumbing, or industrial service operations strongly preferred
• Experience with job costing, WIP, project financials, change orders, billing, and project closeout preferred
• Service management, project management, or ERP system experience required
• Microsoft Office Suite experience required; strong Excel skills preferred
• Ability to read and understand project scopes, estimates, proposals, drawings, specifications, and related project documentation
• Strong planning, organization, problem-solving, and follow-through skills with the ability to manage multiple active projects and priorities
• Strong written and verbal communication skills and the ability to work effectively with customers, technicians, subcontractors, vendors, and internal teams
• Demonstrated ownership and sound judgment, including the ability to identify risk, raise concerns, and drive issues through resolution
• Carry a valid driver license and have dependable transportation required
• Ability to visit jobsites regularly and lift up to 25 pounds

What We Offer:

• Competitive salary.
• Comprehensive benefits package, including health, dental, and vision insurance.
• - Health Insurance starting at 99 cents per week
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team!

Core Values

G rit: You Follow Through When Work is Hard

L ead From Your Seat: You think like an owner

U ber Customer Centric: You drive a wow experience

E ndeavor to be Great: You strive to be the best version of yourself

frēijē is an Equal Opportunity Employer and participates in E-Verify.