Customer Service Representative - State Farm Agent Team Member

Responsible RecruiterBenefits: Health insurance, opportunity for advancement, paid time off, parental leave, training & development, 401(k), 401(k) matching, bonus based on performance, flexible schedule.About Our AgencyWe've been proudly serving the community for 10 years and currently have a team of 7 among two locations - Mt. Washington and Louisville. I began my career with State Farm as a team member and spent six years in that role before opening my own agency. I'm a graduate of University of Kentucky, married, and a proud parent to a three-year-old son. Our agency is family-oriented and close-knit — many of our team members have been with us for years. We value teamwork, celebrate milestones and foster an environment where people support one another. We offer perks like half-day Fridays once a month for full-time employees and a casual, flexible work environment. We set high goals, work hard, and make sure to have fun along the way. I'm happy to train individuals new to the industry as long as they bring a strong work ethic and a positive attitude. If you're looking for a team that values connection, growth, and long-term success, this could be the right place for you.Role DescriptionAs a Customer Service Rep for Hannah Hoskins State Farm, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.ResponsibilitiesManage customer accounts and update information in the database.Assist customers with policy changes and inquiries.Process insurance claims and follow up with customers on claim status.Coordinate with underwriters to ensure timely policy issuance.Identifying gaps in coverage and presenting options to fill those gaps.QualificationsStrong organizational skills and attention to detail.Excellent customer service and communication skills.Previous experience in insurance or a related field preferred.Bilingual Spanish preferred.Compensation: $40,000.00 - $60,000.00 per yearLooking for the Skills and Confidence to Run a Business in the Future?We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Hannah Hoskins - State Farm Agent!About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.Our office is located in Mt. Washington & Louisville, KY.Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.Apply Now and Let Us Put You on the Path to SuccessState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.