Strategic Account Executive - Meritain Pharmacy Solutions

Strategic Account Executive

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, membership and renewal objectives. This position focuses exclusively on Meritain Health's pharmacy business, Meritain Pharmacy Solutions.

Key responsibilities include:

• Executing strategic components of the client management team's business plan for each customer.
• Managing the overall relationship between Meritain Pharmacy Solutions and our external partners, consultants and clients.
• Executing on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offering creative product and service solutions to address client's evolving needs.
• Monitoring on an ongoing basis client's product lines and services to ensure client's needs are being met. Supporting the overall annual business plan and account strategy.
• Collaborating with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client's needs.
• Collaborating cross-functionally to identify, implement, and monitor the customer's service efficiencies, including contract and performance guarantees.
• Collaborating with team members on new client implementation to manage the integration of client's and Meritain's internal organizations, ensuring a smooth installation.
• Performing renewal related tasks on existing customers and participating in open enrollment to assist in trying to gain membership.
• Routinely traveling to meet with external partners, clients, and consultants to address needs, enrich relationships and secure renewals through delivery of solutions while on-site.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinating resolution of issues partnering with appropriate team members and matrix partners including communication and documentation.
• Providing support, including on-site presence on opportunities for new products and services.

Required qualifications include:

• 5+ years of relevant healthcare industry experience
• 3+ years of client facing / management experience
• Ability to travel 50% +
• Ability to lead open enrollment strategy, including on-site client meetings
• Strong communication skills
• Communication experience with C-suite level individuals
• Monitoring and reporting results of Performance Guarantees

Preferred qualifications include:

• Previous client management experience with a health plan carrier
• Previous client management experience with a pharmacy benefit manager (PBM)

Education:

• Bachelor's degree in business or equivalent work experience

Anticipated weekly hours: 40

Time type: Full time

Pay range: $54,400.00 - $139,240.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.