On-Site Services Specialist

Job Description On-Site Services Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: Operates duplicating equipment, performs associated copying tasks, scanning equipment, and low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, and applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties And Responsibilities Operate MS Office and Email systems. Perform basic scanning responsibilities. Ensure convenience copiers are working properly, checking for quality via daily inspections; clear paper jams and inform technicians of specific problems. Maintain records for management reports and inventories of supplies needed. Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Perform furniture/conference room set up. Perform Fulfillment functions. Calculate charges for jobs performed and maintain logs. Respond to and coordinate all service calls required by customers. May perform filing duties in conjunction with specific customer requests. Deliver completed jobs to predetermined customer locations within and outside of the site. Maintain daily meter and service logs. May travel between customer's buildings. Answer customer questions regarding status or feasibility of job requests. Ensure upkeep of convenience copier areas by keeping neat and well stocked. Perform duties related to the shipping and/or receiving of materials in a mailroom type environment. Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Use all copier equipment, calculator, fax machine, postage meter and some PC. Perform filing duties, which may include purging and archiving old documents. Understand Ricoh Services Portfolio & Technology. Perform other duties as assigned. Typical Requirements Requires high school diploma, GED, or equivalent work experience. Some related copy job experience is preferred. May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy. Demonstrated competency in basic computer skills including proficiency in MS Office Suite. Knowledge, Skills And Abilities Technical aptitude with printers, copy and postage machines and other office equipment. Good customer service skills. Good organization skills. Able to communicate effectively with internal and external customers. Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified; interpret, comprehend and apply complex material, data and instruction, prepare, provide and convey diversified information. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Benefits Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr