Supervisor, Employer Services

Supervisor, Employer Services Join our team at Alegeus to deliver exceptional service and optimize operations, making a real difference in partner experience and operational excellence. Key Responsibilities Inspire and empower a high‑performing Strategic Team, setting bold goals and championing a culture of service excellence, innovation, and measurable client impact. Drive industry‑leading client outcomes, renewing 95%+ of national employer groups, keeping risk levels low, and proactively transforming data and trends into action. Deliver a frictionless service experience, ensuring 95% of tickets resolve within five business days by optimizing processes, workflows, and cross‑functional collaboration. Grow exceptional talent, providing coaching, performance management, development pathways, and thoughtful staffing decisions that build a strong, scalable team. Elevate client partnerships, leading strategic reviews, trend insights, and proactive solutions that strengthen adoption, satisfaction, and long‑term retention. Champion continuous improvement, eliminating root causes, simplifying processes, and driving scalable solutions through data‑driven insights and innovative support models. Essential Skills Abilities: Health insurance or consumer‑directed benefits experience (HRAs, HSAs, FSAs, etc.) gained through an agency, TPA, health plan, or financial institution, is highly preferred; familiarity with project‑management methodologies such as Six Sigma, Lean, or PMBOK is a plus. Experience: 3+ years of client or third‑party administrator experience, including 1+ years leading teams and at least 1 year supporting large, complex employers such as multinational and Fortune 500 organizations. Education: Bachelor’s Degree or equivalent experience. Location: Maitland, FL (25% hybrid). Benefits Flexible work environment Competitive salaries, paid vacation, and holidays Robust professional development programs Comprehensive health, wellness, and financial packages Compensation Range $43,800.00 – $74,500.00 (blended across Florida, Massachusetts, and Wisconsin). Compensation may also include bonuses, incentive plans, and a comprehensive benefits package. Equal Employment Opportunity Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. #J-18808-Ljbffr Alegeus