Site Reliability Engineer

Job Description

We are partnering with a company that build a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. They are looking for a Site Reliability Engineer to join a team that builds - not just supports - an AI-native platform, and they own exciting domains like platform and harness engineering, site reliability, cloud infrastructure, CI/CD, DevEx, observability, incident management, and COGS ( e.g. cloud spend visibility ). They want an SRE that has opinions about how these domains should work and wants agency in shaping where they go.

Their stack is TypeScript/Node and Python running on Kubernetes - primarily on GCP, with GitLab CI, Helm, Terraform, Datadog, Prometheus, and Grafana.

***Unfortunately, no sponsorship now or in the future is provided for this role***

What You’ll Do

• Contribute to patterns, design, and implementation of our domains; help shape the future of platform engineering.
• Build and improve systems that help reduce toil and enable the company's production infrastructure to remain available and operable under large-scale, real-time conversational AI traffic.
• Extend and iterate our agent harness: Unsupervised AI agents are currently used by about 10% of the dev team - help us grow that number. The agent harness includes CI, sandboxes, guardrails, and validation ( e.g. agent-first eval loops ).
• Own and improve our CI/CD pipelines and surrounding developer tooling: build and test performance, deployment ergonomics, and paved paths for new services.
• Participate in on-call rotation and incident management to ensure platform uptime and quality. ( SRE owns the base infrastructure, not the applications; non-business-hours pages are rare )

What You'll Bring

• 6+ years’ experience in software development enablement roles.
• Solid experience owning CI/CD platforms end to end - including domains like caching, architecture, and developer self-service.
• Effective use of AI tools such as Claude and Cursor for coding, troubleshooting, and reasoning. You pair these skills with a defensible opinion on where to avoid using AI tools.
• Familiarity with Node/TypeScript including making code changes ( e.g. exposing new metrics ), Python and Terraform for automation, and developing in a Kubernetes/Helm ecosystem.
• Practical experience with observability: logs/metrics/tracing, monitoring/alerting, incident management process, and tooling.
• Experience working in fully remote teams - tell us how you’ve made one work better.
• Bonus:
• Harness engineering experience - building platforms for autonomous agents.
• Production-at-scale experience with GCP.
• Telephony and SIP architectures, FreeSWITCH in particular.