Health Technician-Hearing Instrument Specialist

Job TitleThe duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The health technician supports the function of the clinical programs in Audiology. The primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties.Duties include but are not limited to:Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance)Fabricating earmold impressions with proper (non-diagnostic) otoscopyOrdering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmoldsProviding basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitationAssisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipmentAssisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessoriesEnsuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functionsMaintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable itemsEnsuring proper inventory levels to complete the daily tasksPrioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventoryAssists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of careProvides customer service supporting VA missions to include providing patients and customers with consistent information according to established policies and proceduresWork Schedule: Full Time, Monday through Friday, 8:00 a.m. - 4:30 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000