HVAC Service Manager

All Pro Residential HVAC, Plumbing & Electrical Services

Supplying your family with dependable comfort since 1991. At All Pro, we've built a legacy of trust and excellence in residential HVAC, plumbing, and electrical services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team.

When you join All Pro, you're not just starting a jobyou're becoming part of a company that values your growth, well-being, and success.

Join a team that's been delivering comfort and care to homes across the region for over four decades. At All Pro, we don't just offer jobswe offer careers with purpose.

What We Offer:

• Top-tier benefits package designed to support you and your family.
• Highly competitive pay because your skills deserve to be rewarded.
• Comprehensive medical, dental, and vision insurance stay healthy, stay covered.
• Generous PTO & paid holidays work-life balance matters.
• 401(k) & IRA options invest in your future with confidence.
• Company vehicle, gas card & tablet tools to help you succeed in the field.

Key Responsibilities:

• Recruit, train, coach, and develop HVAC service technicians.
• Conduct regular ride-alongs, performance reviews, and field training.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.
• Monitor technician productivity, conversion rates, average ticket value, and customer satisfaction.
• Lead team meetings and training sessions focused on technical and sales development.

Service Operations:

• Oversee daily residential HVAC service operations.
• Ensure technicians are properly dispatched and equipped for success.
• Monitor service quality and adherence to company standards.
• Resolve escalated customer concerns and service issues.
• Ensure compliance with all local, state, and federal regulations.
• Maintain high standards of safety, professionalism, and quality workmanship.

Sales & Revenue Growth:

• Drive service revenue through effective coaching and leadership.
• Train technicians to identify opportunities for repairs, replacements, upgrades, and indoor air quality solutions.
• Monitor sales performance and establish KPI-driven goals.
• Partner with comfort advisors and installation teams to maximize lead conversion.
• Promote maintenance agreements and customer retention programs.
• Develop strategies to increase average ticket value and overall profitability.

Customer Experience:

• Ensure exceptional customer service at every touchpoint.
• Monitor customer feedback and online reviews.
• Address customer concerns promptly and professionally.
• Maintain high customer satisfaction and retention rates.
• Implement best practices that enhance the customer experience.

Financial Management:

• Manage departmental budgets and expenses.
• Review technician performance metrics and profitability reports.
• Track revenue goals and implement corrective actions when necessary.
• Analyze opportunities for operational improvements and cost savings.

Qualifications:

• Minimum 5 years of residential HVAC experience.
• Minimum 3 years of supervisory or management experience.
• Strong knowledge of HVAC diagnostics, repairs, maintenance, and replacement systems.
• Proven track record in service sales and team performance management.
• Excellent communication and leadership skills.
• Valid driver's license with a clean driving record.
• Ability to analyze business metrics and develop action plans.

Preferred:

• Experience with ServiceTitan or similar field service software.
• EPA Certification.
• NATE Certification.
• Experience managing maintenance agreement programs.
• Prior experience in a residential home service company.

Pay Transparency:

The starting rate for this opportunity ranges from $95k-$130k annually. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.