Room Attendant

Position Overview: This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction. Benefits Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally. Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! Responsibilities Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities. Must be available for evenings and weekends. Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor. Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation. Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service. Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience. Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution. Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services. Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow. Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests. Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations. Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure. Experience / Education Prior housekeeping/cleaning experience and customer service experience preferred. Physical Demands This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law. #J-18808-Ljbffr