Per Diem Patient Care Assistant (FGP), Brooklyn Orthopedics-Bay 26th Street

Position Summary

We have an exciting opportunity to join our team as a Per Diem Patient Care Assistant (FGP) at Brooklyn Orthopedics-Bay 26th Street. The FGP Patient Care Assistant (PCA) assists with administrative and patient care responsibilities to support efficient practice workflows. Responsibilities include reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice.

General Responsibilities

• Greets patients and completes check‑in and check‑out processes as needed
• Answers phones and schedules appointments
• Addresses questions or routes calls/messages to appropriate contact
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
• Validates patient medical record per FGP guidelines when accessing and/or updating information
• Takes vital signs and records them in the Electronic Medical Record
• Assists with the collection of lab specimens
• Supports FGP access and quality initiatives
• Performs other duties as needed

Clinical Responsibilities

• Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
• Assists with maintaining patient flow to/from exam/treatment rooms; escorts patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures appropriate translation services or equipment is in place prior to the start of visit
• Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date (bloodwork, radiology images, medications, and past medical history)
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards
• Maintains patient privacy as it relates to HIPAA standards
• Handles appropriate patient calls and documents outcomes of all patient communications as needed
• Assists with in‑basket message management including tasks related to patient medical advice requests per best practices
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
• Assists providers with procedures and/or set‑up according to specialty
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed; communicates when supplies need replenishment
• Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as they relate to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, form collection, updating information, and co‑payment collection
• Monitors Department Appointment Report (DAR) for checkmate “kick‑outs”, appointment notes, insurance flags, and patients needing further assistance
• Gathers all patient demographic data and materials from patients and/or their representatives; obtains insurance information (ID card, member/group numbers, etc.), verifies eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non‑Participating, etc., obtaining signatures when appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks; greets and assists patients in using the kiosk when needed
• Scans all necessary documents into Epic following scanning guidelines and best practices for uploading outside documents; ensures documents are scanned to the correct location/order and type; reports errors or issues to management for timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check‑out functions including providing after‑visit summary information, scheduling follow‑up visits and referrals, and collecting any time‑of‑service payments; promotes use and sign‑up of MyChart
• Answers phone calls and requests in a professional and patient‑friendly manner
• Schedules routine appointments and follow‑ups for visits
• On subsequent visits or calls, asks patients to verify demographic info and makes necessary edits; collects and/or asks patients to sign any missing information
• Answers patient questions to ensure understanding and patient satisfaction; refers to senior staff or billing representative when necessary
• Addresses patients and callers in a pleasant and professional manner while screening and/or handling calls; takes messages or directs caller to appropriate person or area
• Releases medical records in accordance with HIPAA and FGP ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10‑day timeframe
• Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks)
• Maintains cleanliness of personal and patient spaces, including waiting areas and restocking supplies as needed
• Demonstrates knowledge of the organization’s service standards and incorporates them into performance duties
• Provides materials such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff, as well as access center representatives when applicable
• Exercises skill in prioritizing assignments to complete work in a timely manner when workload, deadlines or other pressures change
• Demonstrates communication skills using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels, in person, over the phone, in writing and electronically
• Performs other related duties as needed by providers and supervisors

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution of all patient interactions and inquiries, whether in person, by phone or via electronic messaging
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalates to leadership as appropriate
• Shares ideas or observed areas of opportunity to improve patient experience and access with appropriate leadership (e.g., optimizing provider schedules, minimizing delays, increasing employee engagement)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
• Takes a proactive approach in ensuring practice staff are fully versed in the Access Agreement gold standard principles

Minimum Qualifications

• High school graduate or equivalent required
• Competencies: Working knowledge of English in verbal, reading and writing abilities; additional language an asset; demonstrated ability in computer skills
• Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years
• Ability to complete multiple tasks efficiently and thrive in a team‑work environment that pursues a positive patient care experience

Preferred Qualifications

• Medical Assistant certification preferred
• Proficiency in venipuncture and phlebotomy preferred

Benefits

NYU Grossman School of Medicine provides its staff with a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care. These resources are designed to help employees focus on what truly matters.

Equal Opportunity Employer

NYU Grossman School of Medicine is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

Additional Information

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York State Law on Salary Transparency in Job Advertisements. The salary range for the role is $22.39 - $30.00 hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.

To view the Pay Transparency Notice, please refer to the Pay Transparency Notice.

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