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Accor Hospitality Opportunity

Join us at Accor, where life pulses with passion! The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Atton Standards.

Reports to: Culinary Director, F&B Managers

Essential Functions:

• Assist manager, supervisor in the opening and closing of the restaurant, bars and lounges.
• Answering phone calls.
• Seating guests.
• Control heavy volume at restaurant entrance.
• Knowledge of hotel property.
• Inform the guest about buffets.
• Attend to and anticipate guest's needs.
• Familiarization with menu.
• Introduce server to guest.
• Greeting guests. Anticipate guest's needs to create an amazing experience.
• Knowledge of daily specials.
• Promote all F&B Outlets
• Assign guest checks.
• Follow the Novotel F&B standards
• Introduce the menu to the guests
• Use of Open Table system
• Assist with IRD when required
• Make phone calls and use appropriate etiquette
• Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to Lima, Vista, Uva and the Fitness Center.
• Be aware of hotel's events and promote the business

Hotel Specific Essential Functions:

• Bus and set-up tables as needed to assist servers and improve services.
• Maintain a clean and attractive podium and restaurant areas.
• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary

Tools and Equipment: Pen and paper, cleaning supplies, dishes, silverware, buckets.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions, restaurant deck and pool area.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.
• Walking, standing, and bending.
• Occasional lifting up to 25 lbs. Pushing of supply carts.

Additional Information

All your information will be kept confidential according to EEO guidelines.