Call Center Representative
American Behavioral Research Instit
Benefits:
401(k)
Competitive salary
Paid time off
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information and provide solutions
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Must be a US Citizen and reside in the continental United States
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Multi-task on multiple programs at the same time
Requirements
- Must have private, stable, reliable, high speed internet service
- Must have your own computer or laptop with at least 8 gigs of usable RAM
- No Chromebooks allowed
- Must use compatible headset
- Designated workspace free from noise and other distractions
- You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift.
Equipment Specifications
- Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
- Speakers MUST work
Shift
- Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst
this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst
This is a remote position.
Vacancy posted 1 day ago
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