Manager, Originations Title & Closing Operations

Manager

The Manager is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is responsible for maintaining optimal levels of client service and meeting the daily operational goals of multiple teams and/or multiple clients in a closing services unit. Ensure high output quality and maintains high levels of employee preparedness by constant oversight and continual development of employee skills. Accountable for managing workload issues across team and tracking productivity as a whole. Maintain good client relations by taking direct action on client requests and issues. Conducts performance reviews for staff and participates in staffing issues.

This role will be required to provide management coverage for teams, clients, and processes in the Pacific timezone. Only candidates located in the Pacific or Mountain time zones will be considered. Regardless of a candidate's location, they must be willing and able to work 8:30AM-5:00PM Pacific or later. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Responsibilities

Review daily all assigned Work in Progress reports to ensure completion of tasks

Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction

Manage and participate in the daily functions of multiple title/closing operations teams for a client and/or multiple clients

Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary

Make recommendations to Director for staffing levels, overtime, and movement of employees between teams

Enforce staff adherence to client time requirements

Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties

Develop and maintain title/closing services policies and procedures

Conduct staff meetings to convey operational issues

Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments

Develop partnerships with clients

Recommend systems and process enhancements to reduce processing times and improve accuracy

Maintain open communication with team members, clients, vendors, other departments, and management.

Build and maintain employee morale

Review departmental profitability: recommend actions to keep costs and fees within company guidelines

Monitor and approve department payroll

Monitor the participation in training of staff members and on-site representatives, i.e. one-on-one training, classes, and coaching

Participate in the system enhancement signoff process

Participate in new client setup

Review and evaluate staff performance

Monitor and review employee time and attendance and conduct employee counseling sessions with Human Resources and recommend discipline as required

Participate and make recommendations in the employee selection process

Identify, promote, and develop employees to team leader and account executive positions

Review and signoff on authorized items

Complete all other duties as assigned by management

All other duties as assigned

Qualifications

Prior experience as a Title/Closing Management Account Executive or 5 years' management experience in the real estate, banking, or vendor management industry

High School diploma or equivalent preferred

Knowledge of real estate closing and title clearance processes

Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skill