Field Service Technician

Description

Join the Service Motor Company Team - Make our Family your Home!

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.

Why Service Motor Company?

At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

1. First Shift Hours & Sign-On Bonus: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance along with a Sign-On Bonus.
2. Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
3. Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
4. Comprehensive Benefits Package:

• • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • 401k Retirement Fund with company match

1. Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

1. Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

• New Technician Tool Program
  • A new hire will be issued up to $2000 worth of tools on their first day.
  • The company will deduct a rental fee directly from the technician's paycheck.
  • After paying half the value (up to $1000), the technician then owns all the tools. (That's $2000 worth of tools for only $1000!)
• Tool Reimbursement Program
  • Based on years of service, technicians receive reimbursement for tool purchases up to a specified dollar amount per year.
• Tool Insurance
  • Technicians may elect insurance on their tools directly through Service Motor Company. Tool insurance provides coverage for damage, loss, and theft.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.

If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!

Summary


The service technician is responsible for inspecting, maintaining, repairing and setting up agricultural, construction, and turf equipment and attachments. In addition, the service technician is responsible for providing exceptional customer service to all customers and peers on the phone, at the job site, and in the dealership.


Required Education and/or Experience


High School Diploma or equivalent with up to 1 year of related experience.


Supervisory Responsibility


This position has no direct reports


Qualifications


All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to problem solve. The following qualifications are required for this position:

• Basic knowledge of relevant technology.

• Basic organizational skills.

• Basic computer skills.

• Basic time management skills.

• Basic electrical, hydraulic, and powertrain experience.

• Basic customer service skills.

• Strong mechanical skills.

• Strong problem-solving skills.

• Ability to see, with or without the use of vision aid devices.

• Ability to communicate verbally and in writing in the English language.

• Ability to travel, including ability to drive a motor vehicle with a valid driver's license.

• Ability to operate heavy equipment and a forklift/powered industrial truck.

• Ability to supply or acquire a set of applicable tools.

Essential Duties and Responsibilities


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Examines equipment and uses Electronic Service Tool (EST) to locate and diagnose malfunctions.

• Dismantles equipment for repair using hand and power tools.

• Completes maintenance and repairs on equipment.

• Has basic knowledge of manufacturing warranty policies and procedures.

• Correctly reassemble equipment for repair.

• Assembles attachments as needed.

• Tests voltage and ohms using a multimeter.

• Repairs legacy equipment (2011 and older).

• Operates and performs tests on equipment to ensure repairs were completed successfully to customers' expectations.

• Performs light-duty service calls, utilizing a service truck to travel to customers' locations for on-site equipment diagnosis and repair.

• Accurately records time spent on repairs by entering time punches in Intellidealer.

• Reviews work orders assigned to assess the nature and scope of the work required.

• Records details of all work performed in Intellidealer.

• Creates pick lists of parts needed to complete work and requests parts from the parts department.

• Assembles, washes, and details equipment.

• Performs Pre-Delivery Inspections (PDI's) to ensure equipment is ready to be delivered to a customer or put on display.

• Advises Service Management team if issues arise with completing a work order accurately or on time.

• Discusses and answers questions regarding work performed with the service manager and/or customers.

• Maintains required certifications by attending company and manufacturer training courses. As a Service Technician at this level, you will participate in training for brands such as Case IH, Kubota, Claas (Wausau only), Case CE, Gehl, Kinze, and others as necessary.

• Maintains a safe and clean work area.

Core Competencies


All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.

• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.

• Technical skills : Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.

• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.

• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.

• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.

• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.

• Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements


This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting, standing and bending. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to fifty pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions.


Work Environment


You'll work in a service setting that involves handling various forms of equipment, enduring loud noises, and adapting to frequent temperature changes. Standard equipment such as wrenches, diagnostic tools, straps, lifts, and workbenches will be regularly utilized. Your role will also entail collaborating with colleagues in a vibrant industrial production environment.


Other Responsibilities


The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.