PASSENGER CONDUCTOR TRAINEE - 90186809 - Los Angeles

About Amtrak Amtrak connects businesses and communities across the United States. The safety of our passengers, employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees. Job Summary Perform duties in an environment requiring physical agility to easily get on/off train equipment, manipulate and lift equipment, bend, reach, stoop, and ride the side of trains safely in all types of weather. Report to work on short notice and work weekends and holidays. If selected, the incumbent will complete a seven‑ to eight‑week training course that includes classroom instruction and fieldwork, followed by extensive qualifying and on‑the‑job training associated with the assigned Crew Base. Learn more about the day in the life of a Conductor by watching this video: Essential Functions Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safe movement of trains by adhering to applicable operating rules and practices. Assists the Conductor in overseeing all on‑train employees in service delivery by adhering to the Corporation's service standards. Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected and verified in accordance with designated tariffs. Ensures safety of passengers and crew by adhering to safety rules. Communicates independently and effectively with passengers, crew members, and other stakeholders to support safe and efficient train movements and customer service. Works in passenger or non‑passenger operations, including yard duty and work trains. Secures movement orders and ensures clear understanding by the operating crew. Ensures pre‑determined service requests are understood and carried out. Maintains knowledge of operating characteristics and practices, including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble‑shooting practices, and emergency procedures. Physically moves between and around train cars, manipulating and lifting heavy air hoses and electrical cables. Safely rides the side of train equipment, getting on and off equipment as required. Assists the Conductor in submitting various reports on movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assists in boarding and detraining of passengers, baggage, and express shipments. Makes customer service announcements and provides information about train service, including passenger connections. Makes special arrangements in case of service failure and ensures safe and orderly passenger conduct. Demonstrates an understanding of what makes up the elements of quality customer service. Interacts and communicates professionally with passengers and co‑workers under all circumstances. Maintains a professional and well‑groomed appearance in compliance with Amtrak’s Uniform & Grooming Standards when performing passenger service. Minimum Qualifications Some work experience demonstrating responsibility, initiative, and other leadership characteristics. Two years of full‑time verifiable work history, or two years of full‑time verifiable college work, or a combination that equals two years. Satisfactory attendance and safe work record. Current valid driver’s license. Residence within two hours of the Crew Base. Ability to lift 50 lbs and meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242. Preferred Qualifications Some leadership or supervisory experience. Experience in a customer service role that includes cash handling and an ability to adapt to variable work hours. Some mechanical experience or knowledge. Communications & Interpersonal Skills Excellent verbal and written communication skills. Compensation & Benefits The hourly range is $24.38 – $24.38 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Posting Details Requisition ID: 166390 Posting Location(s): California Relocation Offered: No Travel Requirements: Up to 100% Drug Testing & Security Screening Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions require a pre‑employment background check that includes prior employment verification, a criminal history check, and a pre‑employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute or law that legalizes or decriminalizes the use of marijuana. Amtrak’s pre‑employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees performing safety‑sensitive duties. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. EEO Statement Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions such as lactation), national origin, disability, veteran status, marital status, ancestry, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other personal characteristics protected by law. #J-18808-Ljbffr Amtrak