Front Office Coordinator | Raio Dental | Hicksville, NY

Dental Front Office CoordinatorLocation: 180 South Broadway, Suite 2, Hicksville, NY 11801 Compensation: $24-$28 per hour Patient Mix: PPO / FFS / Medicaid Schedule: Monday - Friday 8:30 till 6:00 pm Benefits Eligibility: Employees regularly scheduled to work full time be eligible for benefits.We are looking for an experienced dental front office professional to join our Hicksville practice. This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end. Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.You should be comfortable independently managing the core front-office workflow, including:Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentationPPO insurance verification and understanding patient benefitsReading a patient ledger and being able to explain balances accuratelyCollecting copays, deductibles, balances and treatment payments at the appropriate time helping patients understand their financial responsibilityFollowing outstanding treatment and helping patients get scheduledReappointing patients before they leave, particularly hygiene patientsKeeping providers' schedules full and productiveConfirming appointments and actively working cancellations and open timeChecking patients in and out efficientlyUnderstanding when an insurance or billing issue needs to be escalated to our RCM teamKeeping accurate notes and following through on unresolved patient issuesArriving on time, being dependable and taking ownership of your responsibilities