Strategic Program Manager, Travel Services (Hybrid)

Business Summary:

The Strategic Program Manager, Travel Services, leads the management and growth of AAA’s travel services vendor partnerships to enhance member value, support club growth, and increase partner revenue. role manages programs, vendor relationships, and partnership performance, without direct people-management responsibility. performance, expand business development efforts, and strengthen the overall travel services portfolio. Vendor Partnership Management:

* Manages preferred partner relationships to increase vendor revenue, delivery of travel products and programs. * Serves as a strategic liaison between suppliers and internal stakeholders to ensure vendors understand AAA’s business requirements, service expectations, Provides clear, actionable performance feedback to suppliers to promote accountability, strengthen collaboration, and drive continuous improvement. * Collects, organizes, and communicates club feedback to suppliers to support program refinement, issue resolution, and stronger partnership outcomes.

Program Performance & Contract Oversight:

* Manages contractual Service Level Agreements, Key Performance Indicators, and program metrics to evaluate operational performance, financial results, and overall partnership success. * final execution, ensuring terms support business objectives, member value, and partnership growth. * Collaborates with Legal, Finance, Procurement, Brand, Marketing, and other internal teams to support contract negotiation, implementation, Product, Market & Business Development:

* go-to-market support. * propositions to identify strengths, gaps, and opportunities for AAA travel Partners with Brand, Marketing, and Content teams to maximize advertising, promotional, and member-engagement opportunities across AAA travel channels.

Demonstrated experience managing vendor partnerships, negotiating contract terms, and supporting agreements from proposal through execution. * Strong financial and business acumen, with the ability to evaluate program performance, revenue opportunities, partner results, and business impact. * Advanced program/project management skills, to include the ability to manage influence partners, collaborate across teams, and support effective business marketing, and member/customer communication strategies. * Excellent collaboration, teamwork, interpersonal, and stakeholder-management Strong organizational and time-management skills, with the ability to manage Proficiency with Excel and Tableau, including the ability to analyze data, interpret trends, and summarize insights for business decision-making.

Bachelor’s degree in Business Management, Marketing, Hospitality, Travel/Tourism, or a related field; Seven (7) to ten (10) years of experience in client relationship management, supplier/vendor program management, strategic account management, or related partnership management roles. * Experience with strategic account planning, KPI development, performance forecasting, vendor/partner performance management, and cross-functional collaboration with marketing or business development teams. * Ability to travel approximately ten percent (10%) of the time. * Experience in the Car Rental segment or broader Travel, Hospitality, or Proven account management or sales experience supporting car rental, travel services, supplier partnerships, or member/customer programs preferred.

for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. AAA, Inc. is not accepting unsolicited assistance from any search firms for this