Engagement Manager New Remote - US

Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture.Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges. About the Role As an Engagement Manager at Axuall, you will play a key role in leading customer implementations and ensuring healthcare organizations successfully realize the value of their investment in Axuall’s solutions. This role is responsible for establishing implementation strategy, leading customer engagements, coordinating cross-functional teams, and driving successful solution delivery while aligning customer objectives with measurable business outcomes. You will work closely with customers and cross-functional teams to ensure customer engagements are delivered efficiently, customer expectations are met, and organizations are prepared for long-term success. The ideal candidate is a strong relationship builder, strategic thinker, and operational leader who excels at aligning stakeholders, managing complex customer engagements, and delivering successful customer outcomes. What You’ll Do We are looking for someone who thrives in building trusted customer relationships, leading successful implementations, and helping healthcare organizations achieve measurable business outcomes. Responsibilities include: Develop and establish implementation strategies, success criteria, and engagement plans that align customer objectives with successful business outcomes. Build trusted partnerships with customer stakeholders to align expectations, facilitate decision-making, and support successful implementation outcomes. Lead customer implementations with project management discipline coordinating stakeholders, facilitating governance, and driving execution across cross-functional teams. Coordinate solution delivery by aligning customer requirements, implementation decisions, organizational readiness, timelines, milestones, dependencies, change management activities, and customer communications throughout the engagement. Measure and communicate implementation success by monitoring progress against agreed-upon success criteria, communicating engagement health, and proactively managing implementation risks, issues, and dependencies. Deliver successful customer outcomes by leading post-go-live optimization projects and ensuring customers achieve their Implementation Success Plan. Improve implementation methodologies, governance practices, and operational standards to increase delivery quality, consistency, and scalability. What You’ll Bring Candidates for the Engagement Manager role must demonstrate experience leading complex customer implementations, managing cross-functional initiatives, and delivering successful business outcomes. Specific qualifications include: 5+ years of experience in customer success, engagement management, enterprise software implementation, project/program management, or professional services, preferably within healthcare technology or SaaS. Proven experience leading enterprise software implementations, customer onboarding, or professional services engagements, preferably within the healthcare technology or SaaS industry. Strong implementation and project management skills, including the ability to manage timelines, milestones, risks, dependencies, and multiple concurrent initiatives. PMP, CAPM, or equivalent project management certification is a plus. Demonstrated ability to build trusted relationships with executive sponsors, business leaders, and operational stakeholders while successfully managing customer engagements. Excellent communication, facilitation, and presentation skills with the ability to lead meetings, communicate effectively across technical and non-technical audiences, and influence decision-making. Experience collaborating across Product, Engineering, Support, Sales, and Client Services teams to coordinate delivery and achieve successful customer outcomes. Strong analytical, organizational, and problem-solving skills with the ability to assess customer needs, prioritize competing demands, and drive execution. Experience supporting organizational change, customer readiness, and user adoption initiatives during software implementations. Familiarity with healthcare credentialing, provider operations, healthcare IT, or healthcare regulatory environments is preferred. Interview Path Talent Acquisition Interview Client Team Members Interview Executive Interview Reference Calls Hiring Decision What You’ll Get From Us We offer a wide range of bene’fits for our team including: 401(k) with Employer Match Wellness Stipend Professional Development Reimbursement Work From Home Stipend Remote Work Flexibility Flexible PTO Paid parental leave In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that re’flects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day. Equal Employment Opportunity & Pay Equity Commitment Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors. This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas . While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed. Pay Transparency & Compensation Base Salary Range (Good-Faith Estimate): $100,000 - $120,000 Employment Classification: Full Time Additional Compensation: Discretionary annual bonus Pay Frequency: Semi-monthly The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Axuall’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr Axuall