Desktop Support Technician

Desktop Support Technician

NTT DATA Services is seeking a Desktop Support Technician to join our team in Syracuse, New York (US-NY), United States (US). Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. Identifies potential issues that could adversely impact end user experience and takes corrective action. Typically requires 2-4 years relevant experience. High School Diploma or equivalent. Undergraduate degree or some college coursework preferred. Strong knowledge of Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Significant travel including overnight domestic or international trips may be required. Must have reliable personal transportation (Automobile).