Senior Voice & Contact Center Engineer - Omnichannel SME
The Venetian Resort Las Vegas
The Venetian Resort Las Vegas seeks a Sr. Engineer – Voice and Call Center to lead SME for Genesys Cloud CX and multichannel operations. You will manage IVR, routing, and data actions while guiding voice services migration and CM/SBC maintenance. You will mentor teams, analyze performance data, coordinate with NOC and IT, and stay ahead with new contact center technologies to enhance guest experience. #J-18808-Ljbffr
Vacancy posted 3 days ago
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