Human Resources Business Partner

Human Resources Business Partner

Pittsburgh, PA

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

People and Culture Partner, Pharmacy Operations

Full-time role in Pittsburgh, PA (Robinson Twp.)

We're seeking a People and Culture Partner to support our rapidly growing Pharmacy Operations team at BlinkRx, including high-volume hourly and call center functions. Reporting to and partnering closely with the Senior HR Business Partner, this role will coach frontline managers, support core HR processes, and help foster a positive, high-performance culture.

BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems.

Responsibilities

Employee Relations & Compliance (Hourly Workforce)

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.

Employee Experience & Operational Support

• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.

People Programs

• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Well versed and familiar with HR metrics and basic data analysis/leveraging data insights to help inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Qualifications

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred.
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.
• Bachelor's degree in Human Resources, Business, or a related field.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.