Sales & Operations Analyst

Sales Support AdministratorProvide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members. Monitor, and coordinate inventory status reports and proactively approach supply shortages, stock outs, and communicate accordingly cross functional management team.Job Duties and ResponsibilitiesCollaborate with demand, supply and production planners on inventory availability for customer ordersDevelop action plans to resolve excess and "stranded" inventory levels working closely with sales, finance, and other planning teams to mitigate financial impactsAnalyze and prevent aging inventory of finished goodsPrepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activityPerform required follow ups to ensure timely completion of quotes and delivery of proposalsRemarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with salesComplete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframesMaintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to dateLiaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolutionCreate sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales teamMaintain updated knowledge of the company's products and services to address customer inquiries effectivelyCoordinate activities with the sales organization, facilitating the sales planning process to achieve agreed upon business goals.Develop demand plans for various segments of the businessProvide accurate forecasts that maximize customer satisfaction, meet sales goals, and allow for cost-effective distribution. Actively and clearly communicate with the sales team and strategic accounts to validate current forecast and report any deviations. Provide forecasts of anticipated demand for new and/or proposed new products, working with sales and marketing as appropriateSupport team with management of forecasting tools and financial systemsRecommend procedures, work instructions, and metrics. Use a collaborative approach to obtain buy-in on forecasts and demand plansProduce and/or develop reporting as required by businessTrack and reconcile metrics versus established targetThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.Education and ExperienceUndergraduate degree or equivalent combination of education and practical work experience2 to 5 years related experienceKnowledge, Skills, and AbilitiesProficient knowledge of and skill with Microsoft Office Suite and company computer systemsUnderstanding of production capacities, constraints, and cost/service trade-offsSkill in analytical thinking and problem solvingAble to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiencesAble to elicit cooperation from variety of sources, including management, production planning, quality teams, logistics, procurement, etc.Able to handle challenging or conflict situations with tact and professionalismAble to prioritize and meet deadlinesAble to manage multiple various projects with sense of urgencyAble to work collaboratively with employees in a variety of departmentsAble to organize time, energy, and resources effectively to achieve goals (organizational skills)Able to consider both strategic and practical implications for proposed course of actionMust be able to read, write and speak EnglishAn Equal Opportunity Employer including Disabled/Veterans Dairy Farmers of America