PATIENT ACCOUNT ANALYST

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization


Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

REMOTE POSITION

General Description of the Job Class:

Coordinate the preparation of operational, statistical and financial reports. Review and analyze cash reconciliations and operational trends and advise PRMO, DUHS and leadership regarding changes in trends.

Duties and Responsibilities of this Level:

Financial Management (50%)
• Prepare and coordinate distribution of cash reconciliations, deposit reports, key performance indicators and other reports and analyses for senior DUHS and PRMO management.
• Maintain liaison with DUHS and PRMO managers and staff in the preparation of cash reconciliations, deposit reports and analyses to provide information and to resolve problems concerning variances from projected and actual cash receipt data.
• Monitor budget expenditures and prepare written reports for PRMO management identifying progress, adverse trends and appropriate recommendations or conclusions.
• Continually monitor financial systems performance and prepare written reports and analyses for PRMO management documenting adverse trends and appropriate recommendations or conclusions.
• Supervise and coordinate staff in the preparation of cash reconciliations; train and mentor staff to broaden their skills regarding cash reconciliations, policies and procedures.
• Provide information to various external organizations concerning fiscal operations.
• Perform other related duties incidental to the work described herein
• Ability to handle multiple projects
• Research and resolve cash management issues both internal and external

Reporting (25%)
• Provide advanced level reporting, trending/aging and analysis of cash receipts and payment obligations in compliance with DUHS;
• Maintain corporate policies and procedures for unidentified cash receipts, to manage resolution with staff and to support adjustments to revenue/financial statements.

Payment System Knowledge (25%)
• Research and Knowledge of System Capabilities related specifically to payment application related to EPIC, Onbase, and Bank Reporting Systems

Required Qualifications at this Level:

Education & Experience:

Work requires a Bachelor's degree in Accounting, Finance, Economics, Business Administration or a related field or equivalent relevant experience. CPA is desirable. Experience - 5+ Years in healthcare accounts receivable, financial management or accounting or a directly related field

Knowledge, Skills, and Abilities:

Technical/Systems:
• PC - Intermediate
• Excel - Advanced
• Word - Intermediate
• Access - Intermediate
• SAP General Ledger Systems a plus
• EPIC Systems a plus
• Treasury Bank Sites and/or Treasury Workstation a plus

Non-Technical:
• Ability to work remotely with collaborative team approach
• Ability to develop consensus in a group with diverging views
• Excellent interpersonal skills and the ability to effectively communicate, both verbally and in writing, with all levels of management, staff, and the industry
• High-energy candidate with a strong sense of urgency about solving problems, meeting challenging deadlines, and achieving critical goals
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated team skills
• Excellent analytical/accounting/statistical reporting skills
• Supervisory skills

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.



Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.