Health & Wellbeing Coach

Overview The Health and Wellbeing Coach provides personalised support to individuals, empowering them to take control of their own health and wellbeing through lifestyle behaviour change. Core focus areas include: Healthy Eating and Nutrition Smoking Cessation Physical Activity Weight Management Alcohol consumption NHS Health Checks (outreach) Key Responsibilities Facilitate people in establishing and attaining health‑promoting goals set by the individual to change lifestyle‑related behaviours. Deliver face‑to‑face, telephonic and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one‑to‑one and group‑based support in line with need, location and offer. Triage and assessment Agenda setting Lifestyle behaviour change support (e.g., stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels) Problem solving Motivational interviewing Goal setting Signposting Delivery of multi‑channel, personalised health coaching support to individuals and groups, including face‑to‑face, telephonic, digital health coaching and multi‑mix communications methods (in‑app messaging, text, email) Share helpful and supportive resources in line with goal, stage of journey, confidence and motivation Advocate the use of behaviour tracking tools (online or offline) Appraise individual and population caseloads daily to ensure participants receive the right intensity and frequency of support for sustained behaviour change Apply a strength‑based approach, maximising opportunities to utilise local community assets and the wider health and wellbeing economy Outreach and Community Engagement Screening services (e.g., NHS Health Checks) Community and stakeholder events External meetings and networks Roadshows and pop‑ups Business and Contract Performance Implement Standard Operating Procedures (SOP) Fulfil policies and quality management framework expectations, including data protection, information security, health and safety and safeguarding Participate in regular audits and performance observations, maintaining high quality services and continuous professional development Maintain a proactive approach to supervision and training, demonstrating commitment to personal development and achievement of quality standards, high performance and Key Performance Indicators (KPIs) Reporting and Data Management Ensure accurate reporting and data collection in line with contractual and case management system requirements to manage caseloads efficiently and effectively at scale Support team members in population behaviour change as required Enable wider informal and formal caregivers/specialists to complement and enhance the behaviour change journey Ensure service users/participants only report their story once and coordinate sequential or concurrent behaviour changes for comprehensive support services Accurately capture activity, productivity, utilisation and outcomes in data audits Qualifications & Experience – Essential Relevant health coaching qualification or an accredited health coaching skills programme Minimum of six months of direct health coaching delivery Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction) Evidence of supporting vulnerable individuals through a change process Experience of caseload management demonstrated via the use of a Case Management System Experience of inputting and processing data with accuracy, targeting and time‑deadline focus Evidence of continuous professional development to deliver the most up‑to‑date health coaching provision at the required quality standard Experience in a health, community or social care environment, or good understanding of the issues around maintaining a healthy lifestyle Qualifications & Experience – Desirable Membership of professional bodies (ICF, EMCC, AoC, UKHCA) Experience of managing and supervising individuals and teams Degree level education in a relevant subject (e.g., Psychology, Behavioural Science) Experience supporting people remotely/telephonically/digitally Evidence of working with individuals with long‑term health conditions Individual Competencies – Essential Strong understanding of the social determinants of health Strong understanding of population‑based approaches, including segmentation and risk stratification Strong understanding of behaviour change principles and methodology (e.g., COM‑B model, Behaviour Change Wheel) Excellent oral and written communication skills with people from a wide variety of backgrounds Demonstrative core skills and competencies as set out in best practice standards (e.g., selection and application of health coaching models, conversation frames, techniques) Detailed knowledge of personalisation, patient activation, health behaviour change, self‑efficacy, intrinsic motivation and asset‑based approaches Detailed understanding of self‑management support and associated techniques Advanced skills development incorporating practice, reflection, and planning for application in practice Excellent internal and external stakeholder engagement and management Good understanding of confidentiality and safeguarding principles Strong written and verbal communication skills for effective case management Strong track record of interpersonal relationship building and maintenance Effective caseload management with accurate data collection, timely recording and delivery against Service Level Agreements (SLAs) and SOPs Confidence in using evolving digital technologies to support behaviour change processes Ability to manage time independently, effectively and meet deadlines Effective safe and sensitive data management in line with information security standards Excellent Microsoft Office skills and quick learning of new systems Commitment to personal development and training Commitment to flexible working (including evenings and weekends) to ensure service availability to all residents Commitment to supporting overall team and contract performance at the highest standards Individual Competencies – Desirable Experience delivering health screening services (e.g., NHS Health Check) Effective delivery of programmes in line with contractual requirements and SLAs Key Business Priorities – Internal Co‑workers, managers and wider team Health Division colleagues Maximus central division Maximus companies and associates Colleague forums Key Business Priorities – External Local Authority Integrated Care Partnerships/Boards Community and Voluntary sector Population being served/supported Sub‑contractors and key partners Community stakeholders Co‑location cooperatives Venue providers Healthcare settings including GP Practices/Primary Care Networks EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We believe that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. MAXIMUS is a Disability Confident Leader, committed to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your job application, you will find a question asking whether you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you apply under this scheme and meet the essential criteria, you will be invited for interview, and your application will only be shared with the hiring manager and local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for applicants who express a requirement for them during the recruitment process. Salary Minimum Salary £25,311.00 – Maximum Salary £28,700.00 #J-18808-Ljbffr MAXIMUS