Customer Experience Representative
AssuranceAmerica Managing General Insurance Agency, LLC
- # Customer Experience RepresentativeApplylocations: Atlanta: Tampa: McAllen: Birmingham: US NE Remotetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100367**JOIN THE ASSURANCEAMERICA TEAM**Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? *Join the AssuranceAmerica team.*For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.**Customer Experience Representative**The **Customer Experience Representative** will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.**Please note: This position is hiring exclusively for the 12:30 p.m. – 9:00 p.m. ET shift.** Work arrangement depends on location: Atlanta, GA, McAllen, TX, Birmingham, AL and Tampa, FL are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.**About the ROLE**Each day at AssuranceAmerica is different, but as a *Customer Experience Representative, you will:** *Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.** *Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.** *Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.** *Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.** *Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.** *Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.** *Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.***About YOU*** *You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.** *You’re confident making independent decisions by analyzing multiple data points and applying sound judgment.** *You consistently demonstrate integrity, professionalism, and accountability in everything you do.** *You collaborate well with others and contribute positively to a team-oriented culture.**Required** *Bachelor’s degree OR 3 years plus of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.** *Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.** *Excellent PC skills.**Preferred** *Bilingual (English-Spanish).** *Experience in call center, inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.***Physical Requirements*** Prolonged periods sitting at a desk and working on a computer.* Must be able to lift 15 pounds at times.* Must be able to navigate various departments of the organization's physical premises.
- J-18808-Ljbffr AssuranceAmerica Managing General Insurance Agency, LLC
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Representative in Birmingham, AL vacancy
$16.5 - $17.5 per hour
...Aviation Front Desk Customer Service Representative - Full Time JobBirmingham, AL Apply Now Why You'll Love This Aviation Front Desk Customer... ..., and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you...SuggestedFull timeAll shiftsAtlantic Aviation FBO Services, Inc.
Birmingham, AL3 days ago- ...lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire... ...are dedicated to creating a delightful customer experience. As Inside Sales and Customer Service Representative, you are a key member of the team and represent...SuggestedWork at office
Glass Doctor of Columbus -x
Birmingham, AL5 days ago $15 per hour
...Customer Service Representative Alabama Title Loans 321 Palisades Blvd. Birmingham, AL 35209 Pay Range $15 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed....SuggestedHourly payFull timeTemporary workMonday to FridayLoanMax Title Loans
Homewood, AL5 days ago$50k - $55k
...Customer Service Representative At Messa Sync, we specialize in delivering seamless and innovative event coordination solutions for a wide range... ...help businesses and organizations create unforgettable experiences through meticulous planning, logistical precision, and...SuggestedMessa Sync
Birmingham, AL3 days ago- ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged,... ...Great if you have: Retail and customer service experience Sales associate or cashiering experience High school...SuggestedWeekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Vestavia Hills, AL5 days ago - ...Customer Service Representative As a Customer Service Representative, you will use your love for business, people, and the community coupled... ...Responsibilities include providing an exceptional customer experience throughout the full cycle of the loan or pawn process by...Full timeTemporary workCasual workWork at officeLocal area
Community Choice Financial, Inc.
Birmingham, AL1 day ago $19 per hour
...maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service... ...of contact Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their...Live inWork at officeWork from homeFlexible hoursContractor In Charge
Birmingham, AL23 hours ago- ...products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage... ...currently seeking an Customer Service Representative to join our team of professionals.... ...Are Looking For Customer service experience in a similar position perferred...Hourly payFull timeLive outWork at officeWork from homeWorldwideMonday to Friday
Richelieu Hardware
Birmingham, AL1 day ago - ...Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest... ...obsession by being customer-ready and delivering a world-class experience every day. • Desire to learn and adapt to new programs...Hourly payPart timeImmediate startFlexible hoursShift work
Tailored Brands Inc
Homewood, AL4 days ago - ...Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to...Work at office
Holloway Ins Agcy Inc
Birmingham, AL4 days ago $15 per hour
...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions... ...customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in...Hourly payFull timeTemporary workWork at officeLocal areaTMX Finance Family of Companies
Birmingham, AL2 days ago- ...Employee discounts Flexible schedule Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part... ...for new member sales and creating a positive member experience by providing a superior level of customer service to members...Full timeTemporary workPart timeLocal areaFlexible hoursShift work
Planet Fitness
Birmingham, AL2 days ago - .... At David's Bridal, we empower our customers and our employees to stay true to their... ...today! The Alterations Customer Service Representative (CSR) is a critical role for the... ...responsible for providing an A+ customer experience to David's Bridal customers S/he reports...Hourly payPart timeWeekend workWeekday work
David's Bridal
Birmingham, AL2 days ago - ...Customer Experience Representative Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity...Remote workShift work
AssuranceAmerica
Birmingham, AL4 days ago $17 per hour
...Description Deliver the highest level of customer service experience -Answer customer calls - Reset Passwords - Assist with creating accounts - Uploading documents - Answering general questions -Engage with customers over the phone and reply to online...Contract workTemporary workLive inWork at officeRemote workWork from homeTEKsystems
Birmingham, AL1 day ago- ...services industry with private jets? Is the customer #1 in you? Interested in a complete... ...-winning team! The Customer Service Representative plays a vital role to our daily operations... ...and providing extraordinary customer experiences, Million Air services private aircraft...Hourly payFull timeWork at officeWorldwideShift workWeekend workAfternoon shift
Million Air
Birmingham, AL23 hours ago $18 - $20.29 per hour
...0,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers...Work at officeCopart
Birmingham, AL2 days ago- ...Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged... ...food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull...Weekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Birmingham, AL1 day ago - ...Travel Customer Representative Birmingham, Alabama, United States Customer Representative Or refer someone Job Openings Travel customer representative... ...and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized,...Immediate startRemote workFlexible hours
Getaway Travel Agency
Birmingham, AL5 days ago - ...everything we do. Job Description We are seeking a Customer Account Representative to serve as a key point of contact between our company... ...clients Identify opportunities to enhance customer experience and account performance Coordinate with internal teams...
Alphabe Insight Inc
Birmingham, AL23 hours ago - ...Job Description Job Description We are looking for a Customer Service Representative to join a team in Birmingham, Alabama on a Contract... ...resolve issues efficiently and improve the overall customer experience.• Previous experience in a call center or customer-facing...Contract work
Robert Half
Birmingham, AL2 days ago $50k - $65k
...Customer Relations Representative - State Farm Agent Team Member As a Customer Relations Representative - State Farm Agent Team Member with Casey... ..., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency...Work at officeFlexible hoursCasey Halsey - State Farm Agent
Homewood, AL5 days ago$69k
...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...Remote workWork from homeFlexible hoursHMG Careers
Homewood, AL2 days ago- ...attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do... ...: The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses...Work at office
Lendmark Financial Services, LLC
Birmingham, AL1 day ago $50k - $60k
...We're Hiring! As a Customer Service Representative - State Farm Agent Team Member with Kurt Adams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail,...For contractorsWork at officeKurt Adams - State Farm Agent
Vestavia Hills, AL5 days ago$20 per hour
...Job Title In this role, you'll be the person customers rely on when it matters—handling questions, updating policies, and making sure... ...multitask without losing accuracy Prior customer service experience preferred (insurance experience is a plus) Compensation:...Hourly payFor contractorsTyler Rutledge - State Farm Agent
Birmingham, AL5 days ago- Job Summary We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal... ...booking process, and help ensure a smooth, positive experience from start to finish. Key Responsibilities Respond...Full timePart timeRemote workFlexible hours
- ...development Employee discounts Flexible schedule Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non... ...for new member sales and creating a positive member experience by providing a superior level of customer service to members...Full timeTemporary workPart timeFlexible hoursShift work
$34k - $48k
...by ATP Global Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $34,000.00/yr - $48,000.00/yr Customer Service Representative - Face-to-Face Role Are you a people person who thrives on connection...Weekly payFull time- We are seeking a customer-focused and solution-oriented Customer Service Representative who is passionate about helping customers successfully use software platforms... ...play an important role in shaping the customer experience by ensuring users can effectively leverage the...Full timeCasual workWork at officeRemote workMonday to FridayFlexible hoursShift work3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Representative. Be the first to apply!
Related searches
- benefits customer care representative Birmingham, AL
- benefit customer service representative Birmingham, AL
- client service consultant Birmingham, AL
- customer service representative night shift Birmingham, AL
- customer service representative insurance Birmingham, AL
- customer service representative data entry Birmingham, AL
- card services representative Birmingham, AL
- customer service sales representative Birmingham, AL
- customer resolution specialist Birmingham, AL
- customer service associate Birmingham, AL