Hub Team Leader

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics.  As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Supervisor, on-site – Radio Pharma Support - Days off: Thursday & Saturday

The On-Site Supervisor for Radio Pharma Support directly support customer and operations conducted at the customer’s physical location and supports shipments enroute to destination. The manager's responsibilities include coordinating the dispatch of time-sensitive shipments having specific requirements, documentation and/or handling.

This position maintains the Company's existing relationships with a client or group of clients, to keep/improve business-client relations and trades

The Supervisor should have strong communication and leadership skills and be organized and technically minded. They should also be able to remain calm and deliver clear instructions under pressure.

What you will do:

• Coordinate with on-site customer personnel, OSPs and MNX operations to ensure all customer and regulatory requirements are met, and detailed instructions are clearly communicated

• Represent MNX onsite by assisting the customer through email, phone, online presentations, screen-share and in person meetings.

• Conduct and/or oversee IATA DGR Class 7 audits on Radio Pharma shipments.

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

• Help customers through email, phone, online presentations, screen-share and in person meetings.

• Collaborating with internal departments to facilitate client need fulfillment and a focus on improving the buyer experience.

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Forecast and track key account metrics.

• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

• Monitor and analyze customer’s usage of our product.

• Resolving complaints and preventing additional issues by improving processes.

• Liaise between the customer and internal teams.

• Collecting and analyzing data to learn more about consumer behavior.

• Keeping accurate records pertaining to inventory and account notes.

• Maintaining updated knowledge of company products and services.

• Evaluating efficiency: Evaluating processes and operational integration for efficiency and improving workflows

• Promoting a positive work environment: Developing, maintaining, and communicating objectives and key results

What you bring:

• 3-5 years of Healthcare Logistics experience.

• Experience in Handling and shipping Hazardous Materials

• Management / team leadership experience required.

• Demonstrated proficiency in handling complex shipments with increasing levels of responsibility.

• Excellent prior work performance history.

• Team player.

• Excellent verbal and written communication skills.

• Excellent interpersonal and conflict resolution skills.

• Excellent organizational skills with demonstrated proficiency in attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate as appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite or related software.

• TSA Qualifications: At least 18 years of age. U.S. citizenship. High school diploma, GED, or equivalent certificate. Pre-employment drug screening and post-hire random drug testing. Background investigation.

Shift / Days: Monday, Tuesday, Wednesday, Friday, Sunday.

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The pay range for this position is $27.75 per hour to $45.10 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: