Director of Community Operations

Job Description

Job Description

Description:

Director of Community Operations

$100,000-$115,000 annually + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for a Director of Community Operations to join our team at Verrado, one of Arizona's premier master-planned communities.

Nestled at the base of the White Tank Mountains, Verrado is known for its distinctive neighborhoods, vibrant Main Street district, extensive trail system, and strong sense of community. Home to thousands of residents and supported by a robust network of amenities, programs, and volunteer leaders, Verrado offers a unique opportunity to help shape the experience of one of the Southwest's most respected communities.

In this role, you'll provide operational leadership for community governance, compliance, design review, financial stewardship, vendor management, and community standards while serving as a trusted partner to the Board of Directors, residents, stakeholders, and community partners.

This is an opportunity to lead a high-performing team, influence the future of a large-scale master-planned community, and make a lasting impact through operational excellence, strategic leadership, and community stewardship.

If you're someone who enjoys leading teams, solving complex challenges, building relationships, and delivering exceptional community experiences, we'd love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, professional development, and a culture that helps our team members thrive both personally and professionally.

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You'll Do

• Serve as a trusted advisor and operational partner to the Board of Directors
• Manage board meetings, agendas, reports, resolutions, and governance-related activities
• Ensure compliance with governing documents, policies, procedures, and applicable regulations
• Monitor legislative and industry changes that may impact the Association and provide recommendations accordingly

• Oversee community standards, compliance initiatives, design review processes, and operational programs
• Ensure community operations align with established goals, policies, and best practices
• Monitor community concerns, identify trends, and develop solutions that enhance the resident experience
• Promote education, communication, and stakeholder engagement that supports community stewardship

• Contribute to annual strategic planning and operational goal setting
• Partner with finance leadership on budgeting, financial planning, reserve funding, and fiscal oversight
• Review financial performance, monitor variances, and support long-term financial sustainability
• Provide recommendations that strengthen operational efficiency and resource allocation

• Lead vendor selection, contract negotiations, bid processes, and service delivery oversight
• Oversee maintenance standards, facilities operations, landscape management, and community assets
• Support risk management initiatives and identify opportunities to mitigate operational risks
• Ensure vendor compliance with contractual and insurance requirements

• Provide leadership, coaching, and development for Community Operations team members
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional service
• Establish best practices, operational procedures, and performance expectations
• Partner with Cohere colleagues to share knowledge, solve challenges, and strengthen organizational effectiveness

What We're Looking For

• 7+ years of progressive community association management, HOA management, or large-scale community operations experience
• 5+ years of leadership experience supervising professional staff and managing operational teams
• Deep knowledge of community association governance, compliance, design review, and board relations
• Experience managing budgets, reserve funding strategies, financial reporting, and operational planning
• Strong vendor management, contract negotiation, and project oversight experience
• Excellent communication, relationship-building, and public speaking skills
• Proven ability to manage complex stakeholder relationships and navigate challenging situations with professionalism
• Strong strategic thinking, organizational, and problem-solving abilities
• CMCA, AMS, or PCAM designation strongly preferred
• Bachelor's degree or equivalent combination of education and experience preferred

• This is an onsite position based within the Verrado community
• Ability to attend evening board meetings, community events, and stakeholder functions as needed
• Valid driver's license and reliable transportation required
• Ability to work outdoors periodically and lift up to 25 pounds as needed

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.