Summit Operation Center Operator - 1

Job Description

Job Description

Position OverviewOperator I is responsible for receiving and evaluating all arrivals at the gate to ensure excellent customer experience, while directing guests and staff to the appropriate locations. This position is key to maintaining operational efficiency and ensuring that all guests, staff, and vendors meet entry requirements and are directed accordingly.Key ResponsibilitiesReceive, monitor, and verify all incoming arrivals, ensuring compliance with identification and entry requirementsDirect guests, staff, and vendors to proper locations using maps and clear communicationDispatch critical updates and alerts to staff and departments during emergencies or operational changesUse two-way radios to coordinate with security, maintenance, and operations teamsMonitor cameras and surveillance feeds to identify issues and notify appropriate personnelMaintain clean workspaces and follow assigned shift duties in alignment with site protocolsRemain calm and vigilant in stressful situations, emergencies, and weather-related emergenciesModel the Scout Oath and Law in daily interactionsMaintain a clean, organized, inspected, neat, and safe work areaPerform additional duties assigned by SBR leadershipAbide by policies and procedures outlined in the SBR staff handbookQualificationsMinimum age: 18+Successfully pass competency training providing during orientationProficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel.Able to work 12 hour shiftsWilling to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communicationPhysical & Practical RequirementsAbility to stand, walk, and hike, up to 4 hours daily and ability to lift/move up to 70 poundsComplete the Annual Health and Medical Record, including height/weight guidelinesHousing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55Desired TraitsHigh emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focusAdaptability in a fast-paced environment with ability to learn/develop hard and soft skillsAbility to connect with individuals from diverse age groups, maturity, and backgrounds