Customer Service Specialist

Description

Customer Service Specialist


Location: Parlier, CA

Industry: Winery / Wine Production

Employment Type: Full-Time

Position Summary


We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our team in Parlier, CA. This role serves as the primary liaison between customers, distributors, carriers, and internal departments to ensure accurate order processing and exceptional customer service. The ideal candidate thrives in a fast-paced environment, enjoys working collaboratively across departments, and is committed to delivering a seamless customer experience.

Essential Duties and Responsibilities

• Serve as the primary point of contact between customers and internal teams, including warehouse, logistics, production, and sales.
• Process customer orders, credit memos, and related transactions within the ERP system.
• Allocate product lot codes to sales orders and pick tickets.
• Generate and distribute pick tickets to warehouse personnel.
• Send order acknowledgments and communicate any discrepancies, delays, shortages, or order changes.
• Coordinate order pickup and delivery schedules with customers, carriers, and logistics teams.
• Monitor order status and ensure timely fulfillment.
• Communicate minimum order quantity requirements and resolve customer account or credit hold issues.
• Maintain accurate customer and order records.
• Prepare, maintain, and distribute month-end reports, including Mississippi Bailment and Direct-to-Consumer (DTC) invoicing reports.
• Build and maintain positive relationships with distributors, customers, and internal stakeholders.
• Provide professional written, verbal, and in-person communication at all times.