On-Site After Hours Attendant

Job Description

Job Description

HomeTowne Studios by Red Roof in Puyallup is seeking a reliable and customer-focused On-Site Guest Service Representative to provide overnight guest support. This position is responsible for handling after-hours guest inquiries, assisting late-arriving guests with check-in, and serving as the primary overnight point of contact for the property.

The ideal candidate is professional, dependable, and comfortable working independently during overnight hours.

• Assist late-arriving guests with check-in procedures.

• Verify reservations and assign guestrooms.

• Process payments and required registration information.

• Respond to after-hours phone calls and guest inquiries.

• Provide information regarding hotel amenities, policies, and local area services.

• Address and resolve guest concerns in a professional manner.

• Monitor the front desk area and remain available for guest assistance during the overnight shift.

• Communicate any significant guest issues or property concerns to management for follow-up.

• Ensure the front desk and lobby areas remain organized and presentable.

• Follow established emergency and safety procedures when necessary.

• High school diploma or equivalent preferred.

• Previous hospitality, hotel, customer service, or front desk experience preferred.

• Strong verbal and written communication skills.

• Basic computer proficiency.

• Ability to work independently with minimal supervision.

• Dependable attendance and punctuality.

• Ability to remain professional and courteous during guest interactions.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!