Medical Support Assistant (Office Automation)

Duties

Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.

Complete request forms, manually or automated, for individual patient orders, blood work and other requests.

Schedule appropriate patient appointments.

Receive patients and visitors as the initial point of contact, in person or telephonically.

Monitor and manage the messaging system at the clinic/practice level.

Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.

Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.

Perform Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients' record.