Systems Administrator (Personal/Mobile IT Devices)

At GDIT, we're more than just a company – we're a team dedicated to securing and supporting the nation's most critical government, defense, and intelligence projects. Our work has a profound impact on the world, ensuring both today's safety and a smarter tomorrow. We're looking for a talented and driven TS/SCI cleared Systems Administrator to join us in supporting our Intelligence customer in Springfield, VA. This is your opportunity to leverage your technical skills to directly support critical missions, making a tangible difference in the lives of those on the front lines. Join GDIT and turn challenges into opportunities, knowing your work has meaning and purpose. Systems Administrator (PITD) As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts. Mobile/Personal IT Devices includes but not limited to: Laptops Tablets iPads Mobile Thin Clients Smartphones Flip Phones Mobile Hot Spots Secure Wireless RSA Tokens Primary Responsibilities: Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned Operations & Sustainment Asset Management & Inventory Issuance & Return-to-inventory Recapitalization efforts & activities Vendor interaction & interfacing Operations and Sustainment Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs. Assist with all functions within the PITD store in compliance with policies and procedures. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. Processing hardware requests and completing administrative work for asset accountability. Configuring smartphones with unclassified email and other mission essential applications. May require after hours/weekend support in support or mission, program and special projects Software and Hardware Support Image laptops and install specialized software as requested, adhering to standardized configurations. Provision RSA tokens to new customeremployees and contractors, ensuring secure access to systems. Provide technical support to users, resolving hardware and software issues efficiently and effectively. Mobile Device Management (MDM) Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols. Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues. Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections. Asset Management and Accountability Process hardware requests, ensuring timely fulfillment and accurate documentation. Maintain meticulous inventory control, tracking IT assets throughout their lifecycle. Perform administrative tasks related to asset accountability, ensuring compliance with customerpolicies. Support the life cycle management of all customerPITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities. Records Management Maintain accurate and organized records related to IT assets, user accounts, and security protocols. Qualifications: DoD 8570 - CompTIA Security+ certification Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 3-5years’ experience in related field Active TS/SCI security clearance with willingness to consent to a polygraph for this position. Experience using Microsoft Intune Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues. Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance. Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations. Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results. Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment. Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity. Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills Location: Customer Site US Citizenship Required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #J-18808-Ljbffr