Remote Training Specialist - Federal Benefits & CSR

Maximus is seeking a Training Specialist to develop and deliver training for Customer Service Representatives supporting FEHB/PSHB programs. You will collaborate with Instructional Design, Knowledge Management, Operations, and stakeholders to create materials, exercises, assessments, and job aids for a remote workforce.

This role emphasizes coaching, data-driven evaluation, and ensuring CSRs handle PII/PHI securely while delivering accurate, professional support.