Retail Associates

Why This Role Matters Our customers don’t just buy equipment—they buy the confidence to get outside and thrive. As a Retail Gear and Ecom Associate you’ll be the frontline expert who keeps our shelves full, our product information sharp, and our guests stoked for their next adventure. You’ll toggle between in store, phone, and live chat interactions while staying on top of inventory accuracy, product copy, and warranty returns. Think of yourself as the hub that connects customer service, merchandising, ecommerce, and the warehouse. Responsibilities Key Responsibilities What You’ll Do Customer Engagement (Store / Phone / Chat) Greet, advise, and ring up guests with genuine enthusiasm. Manage real time chat via our customer support platform, resolving gear questions and escalating when needed. Demonstrate in depth product knowledge - sizing, fit, use case, and comparative features. Inventory & Merchandising Keep the sales floor clean, organized, and fully stocked. Conduct cycle counts; flag discrepancies and update Shopify POS pricing & stock levels. Pull, tag, and prep items for online pickup or shipping. Content & Copywriting Use our inhouse tools to draft product descriptions; proof for accuracy, brand voice, SEO keywords, and formatting before publishing. Shoot quick product review videos or social snippets when traffic is light. Warranty & Vendor Returns Process monthly warranty claims; package and ship items back to vendors, track reimbursements, and keep the log current. Cross Functional Support Jump into the warehouse to pack orders, load/unload trucks, or prep outbound freight. Pitch in on marketing projects - blog posts, how to videos, or instore clinics as assigned. Expectations & Work Standards Punctuality & Timekeeping - Arrive on time, clock in/out accurately, and alert management ASAP if you’ll be late or absent. Device Discipline - Personal phone and non-work browsing limited to breaks (15min every 2hrs). Skipping breaks does not allow early departures. Overtime - Only with prior approval. Safety & Physical Demands - Lift up to 50lbs, stand/walk for prolonged periods, and follow all safety protocols. Qualifications Retail, call center, or hospitality experience (outdoor industry a plus). Familiarity with Shopify or comparable POS/inventory platforms. Clear written communication - able to translate tech specs into engaging copy. Comfort multitasking between face to face, phone, and chat channels. A passion for the outdoors and willingness to stay current on gear trends. Climbing, Skiing, Backpacking, and/or Camping experience Basic photo/video (photoshop) or social media content skills Additional Information Nice to Haves Knowledge of warranty processes or reverse logistics. CPR/First Aid certification (or willingness to obtain). Schedule & Compensation Typical shifts:Tues-Sat 10-6 pm Pay range:$15-$22 per hour, plus employee gear discounts, performance bonuses, and benefits package (medical, vision, 401(k), paid time off). #J-18808-Ljbffr