Network Engineer

Network Engineer Position

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $87,367 - $122,000 Annually Work Day/Hours: 8:00 am - 5:00 pm M-F The City of Durham's nationally recognized, award-winning Technology Solutions Department builds and aligns the City's information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The City of Durham Technology Solutions Network Infrastructure And Operations Center Team needs to add an experienced and self-motivated Network Engineer. This key member will be responsible for life cycle management of the network environment which includes designing, building, and supporting network systems that are both secure and scalable. This position involves resolving organizational network problems and learning how to optimize them at different levels, having developed expertise in network problem-solving, performance optimization, and security protocols will be beneficial.

Duties/Responsibilities

• Carry out routine checks and apply necessary updates and patches to all networking equipment.
• To minimize user downtime, respond to, fix, or escalate issues related to network outages.
• Work with the Managed Services Network Operations Center to review/update tickets/work on ticket resolution, communicate with stakeholders.
• Update all network-related documentation, including configurations, modifications, troubleshooting and standard operating procedures.
• Design and implement LAN/MAN/WAN as well as cloud and wireless network solutions.
• Design, installation and configurations of switches, wireless access-points, SD-WAN/firewall devices, load balancers from Cisco and Fortinet.
• Analyze network traffic using Wireshark alongside other performance monitoring tools like LiveNX/Netflow.
• Implement network security policies on access control systems, such as SD-WAN devices, to ensure secure connections.
• Work with other departments for smooth system integrations.

Minimum Qualifications & Experience

• Bachelor's degree in computer science or a directly related field
• Those assigned to network engineering require five years of experience in advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices, network management systems, network design, and documentation and implementation.

Additional Preferred Skills

• Preferred Certifications are CCNA/CCNP, Fortinet NSE-3/4, or CompTIA Network+ and ITIL foundation
• Having sound knowledge of TCP/IP, DNS, DHCP, OSPF, BGP, and subnetting
• Hands on network troubleshooting experience for layers 1-3
• Having minimum 3-5 years hands-on experience with Cisco switches, Fortinet equipment (FortiGate/FortiOS/FortiManager)
• Experience with Wi-Fi systems from Meraki Wi-Fi and/or other vendors
• Desirable CWNA/CWNP certification
• Strong leadership and problem-solving skills
• Professional and fluent communication skills, both written and verbal
• Microsoft Office 365 (Outlook, Word, Excel)
• Network automation using Python/Ansible/Terraform is desirable

Benefits

General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service