Desktop Support Technician

Immediate need for a talented Desktop Support Technician . This is a 06 months contract opportunity with long-term potential and is located in Shreveport, LA (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:26-14346

Pay Range: $21 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills; ["Desktop Support", "Deskside Support", "PC Hardware & Software Troubleshooting", "IMAC (Install, Move, Add, Change)", "PC Imaging & Deployment", "Hardware Repair", "Customer Support", "Ticketing Systems (SNOW)", "Peripheral Support", "Basic Network & Server Support"]
• Candidates should have 3-6 years' experience supporting PC Hardware and software.
• Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.
• PC Hardware and software IMAC project work.
• Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking - some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.
• What are the TOP 2 required skills that candidates must have? Deskside Support, and Customer Service
• What will the work schedule be for this position? M-F 8 am-5 pm
• Will there be OC (on call)? No
• Will there be shift differentials? No
• How many overall years of experience should this person have? Candidates should have 3-6 years' experience supporting PC Hardware and software.
• Do they need any specific certifications or education? No
• If contract to hire what is the conversion rate? N/A
• How many miles per day will the contractor be driving? None, all support is onsite at the location for the client
• What radius range should candidates be located from the job location? Within 30 min max drive distance
• What is the exact work location or city, state, or zip? 7000 W Bert Kouns Industrial Loop, Shreveport, LA 71129

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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