Application Support Analyst

What we do for our team members Comprehensive Benefits – Company Paid Holidays, PTO, Parental Involvement Leave, Maturity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth). Career Development – We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well‑defined succession plan that includes a variety of training and development opportunities. Pet‑Friendly Workplace – We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet‑friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday. Wellness Support – Not only do we support an active lifestyle with our on‑site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well‑rounded work‑life harmony for our team members. Sustainability Efforts – Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well‑being through sustainable practices. Summary Jaipur Living is hiring an experienced, hands‑on Application Support Analyst to own day‑to‑day business application support and problem resolution. This role blends strong business analyst skills with support triage and resolution, with a primary focus on Microsoft Dynamics 365 Finance and Operations and the integrations that support our operations. This role focuses on support, troubleshooting, and operational stability rather than new feature development. This is an individual contributor role. Success means resolving the majority of functional application issues independently, reducing repeat issues through strong problem management and documentation, and partnering effectively with the application delivery team when escalation is required. Incident Management Own the full incident lifecycle in ManageEngine: intake, triage, investigation, resolution, stakeholder communication, and closure. Maintain high support discipline: clear problem statements, impact, evidence, and resolution notes. Coordinate timely response for high‑impact incidents, including structured updates and post‑incident follow‑up. Advanced Troubleshooting & Resolution Independently diagnose and resolve issues in: D365 Finance and operations, with emphasis on Supply Chain Management modules Procurement and Sourcing Sales and Marketing EDI Inventory management Planning optimization D365‑related integrations and operational flows (WMS, EDI, commerce, payment connectors) Work with users to replicate Troubleshoot issues across process, data, and integration boundaries to identify root causes and drive resolution. Operational Support & Business Continuity Support critical operational systems used by warehouse, logistics, finance, and customer service teams. Ensure timely resolution of issues impacting order processing, inventory movement, and fulfillment operations. Participate in incident response for high‑impact operational disruptions affecting warehouse or order flow. Problem Management & Continuous Improvement Identify recurring issues and drive them toward durable fixes through strong root cause narratives and recommendations. Build and maintain troubleshooting knowledge, known error articles, and support documentation to reduce repeat incidents and improve consistency. Identify opportunities to reduce manual support work through light automation, or process improvements when appropriate. Contribute to internal knowledge sharing by improving troubleshooting documentation, playbooks, and support standards across the application support function. Release & Change Coordination Support testing and validation of configuration or release changes affecting supported applications. Assist with troubleshooting production issues following deployments or system updates. Coordinate small configuration changes with the application team to avoid conflicts and support clean releases. Manage vendor escalations when needed by packaging evidence, owning the case lifecycle, and driving to closure. Partner with internal application teams and external vendors to resolve complex issues requiring deeper system expertise. Skills & Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 3+ years of experience in application support, ERP support, or business systems support. Microsoft Dynamics 365 Finance & Operations experience, particularly Supply Chain modules such as inventory, procurement and landed cost, pricing/discounts, and sales order management. Strong end‑to‑end issue ownership experience, including business‑facing communication. Proven ability to troubleshoot ambiguous issues across process, data, and integration boundaries and drive to resolution. Comfort with data investigation (querying, reconciliation, validating expected outcomes) and writing clear root cause summaries. Experience operating within a structured support environment (SLAs, escalation paths, issue response, and post‑issue follow‑up). Experience using IT service management platforms such as ManageEngine, ServiceNow, or Jira Service Management. Ability to translate findings into clear communication for business stakeholders and non‑technical users. Strongly Preferred Experience supporting integrated ERP applications Experience coordinating with third‑party vendors or implementation partners for system support. Familiarity with distribution, wholesale, or warehouse operational workflows. Experience supporting adjacent business applications such as CRM, WMS, commerce platforms, or reporting tools. Physical Requirements Remaining in a seated position for long periods of time Standing is to remain on one’s feet in an upright position without moving about The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period Entering text or data into a computer by means of a traditional keyboard Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone Clarity of vision to see computer screens and workspace Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre‑employment, post‑injury, post‑accident, reasonable suspicion, and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time. Management retains the discretion to add or change the duties of this position at any time. #J-18808-Ljbffr Jaipur Living