Research Operations Specialist - Remote / Telecommute

Research Operations Specialist

Pay Range: $60hr - $65hr

The Research Operations Specialist will design and maintain scalable research workflows, manage research tools and systems, support documentation and data governance, and ensure that research insights are accessible and reusable.

This role collaborates closely with cross-functional teams and supports compliance, vendor coordination, and continuous improvement across the research operations function.

Responsibilities:

• Design and maintain scalable research workflows, including participant recruitment, study logistics, documentation standards, and data governance.
• Manage and optimize research tools and support onboarding and training for researchers.
• Build and maintain research repositories, templates, and dashboards for insight accessibility and reuse.
• Collaborate with the research manager and operations team to manage vendor relationships, contracts, and budgets.
• Ensure research practices align with privacy, security, and ethical standards, including consent and data handling protocols.
• Work closely with UX researchers, strategists, designers, engagement teams, operations, and stakeholders to align operational support with project needs.
• Identify gaps in research operations and propose solutions that improve efficiency and impact.

Requirement/Must Have:

• Minimum 4 years of experience in a research operations role or equivalent.
• Proven experience building and scaling research operations in a fast-paced environment.
• Strong organizational and project management skills with attention to detail.
• Experience with research tools, recruitment platforms, and repositories (e.g., UserTesting, Qualtrics, Maze, Miro, UserInterviews).
• Familiarity with research methodologies and the research lifecycle.
• Excellent communication and stakeholder management skills.
• Ability to work across time zones with globally distributed teams.

Should Have:

• Experience in enterprise SaaS or employee-facing product environments.
• Familiarity with service design, enterprise research, product design, or UX strategy.
• Background in operations, research, data science, information systems, or related fields.
• Experience with knowledge management systems and research repositories.
• Ability to develop and maintain dashboards for operational metrics and reporting.
• Familiarity with tools such as Adobe Experience Cloud, Adobe Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira, and Confluence.

Skills:

• Strong organizational skills.
• Project management and documentation skills.
• Cross-functional collaboration capabilities.

Qualification And Education:

• Background or education in operations, research, data science, information systems, or related fields preferred.