Communications Specialist

Communications Specialist

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

The Communications Specialist for the Registrar's Office is responsible for developing, managing, and delivering clear, accurate, and timely communications to students, faculty, staff, and campus partners. This position continuously reorganizes, refreshes and maintains the Registrar's Office web presence, oversees communication workflows across multiple platforms, manages social media content, and serves as the primary liaison for key communication systems including Pathify, Slate, and Apex. The specialist ensures all messaging aligns with institutional standards and supports departmental goals related to student success, registration, academic records, and policy awareness. They will serve as the communication representative for all Registrar projects. Completes other duties as assigned.

The duties include, but are not limited to: STUDENT-FACING COMMUNICATIONS: Execute targeted campaigns for registration periods, deadlines, and policy updates. Implement automated messaging through Slate integrated with Banner. Standardize and simplify student-facing language for clarity. Maintain a comprehensive communication map to ensure timely, coordinated outreach. DIGITAL CONTENT DEVELOPMENT: Produce instructional videos and guides for registration, course planning, and transcript requests. Enhance Pathify presence with accessible, visually consistent content. Integrate key student services, including registration, degree audit, and profiles, into the portal for seamless navigation. WEB CONTENT MANAGEMENT: Lead the full redesign of the Registrar's website to align with Augusta University branding and accessibility standards. Use analytics to monitor engagement and drive continuous improvement. Maintain site organization for optimal user experience. INTERNAL COMMUNICATIONS AND DOCUMENTATION: Update and manage critical internal documents, including the Scheduling Manual and Catalog templates. Deliver timely communications to faculty and staff regarding registration, policy changes, FERPA, grading, and other updates. MARKETING AND BRAND ALIGNMENT: Serve as a liaison with AU Communications to ensure all messaging reflects institutional tone and branding. ANALYTICS AND CONTINUOUS IMPROVEMENT: Track engagement across web, email, Pathify, and video content. Identify pain points and recommend CRM-based solutions to reduce email dependency. DATA AND BRANDING COMPLIANCE: Review analytics for adherence to AU and IE standards. Propose new data views based on campus feedback. ADDITIONAL INITIATIVES: Manage crisis communications for system outages. Support social media announcements via AU main channels. Conduct surveys to measure communication effectiveness and inform improvements. Perform all other related duties and tasks as assigned.

Bachelors degree from an Accredited College or University in communications, marketing, public relations, higher education, or a related field. This position requires excellent verbal and written communication to assist customers in a concise, comprehensive manner. The position requires the ability to retain information as provided during training and day-to-day operations. Good hearing or accommodations for such is required for communicating with customers. Ability to operate a computer and to maintain position at a computer for 8 hours per day, 5 days per week.

Experience in higher education, especially in student services or academic operations. Knowledge of Pathify, Slate, or Apex (or comparable CRM/communication systems). Basic graphic design skills (e.g., Canva, Adobe Creative Suite). Understanding of accessibility standards for web and digital communications.

Strong writing, editing, and proofreading skills with attention to detail. Experience creating digital content and managing communication platforms. Ability to manage multiple deadlines and work in a fast-paced, collaborative environment. Familiarity with website content management systems.

Days; M-F (Work outside of normal business hours may be required) Pay Band: B7 Salary: $20.29/hourly-$25.34/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Consider applying with us today! Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role. Select University Faculty & Staff > External Applicants if you are a candidate from outside the university Select University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at View phone number on click.appcast.io