Director of Risk Management

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Duties & Responsibilities

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

Risk Management & Incident Investigation

• Process Management: Develops and manages the comprehensive risk management process, including incidents related to quality, safety, and asset loss.
• Data Collection & Analysis: Spearheads the collection and analysis of information (including VOICE data) to identify organizational trends, frequencies, and root causes of adverse events, accidents, medical errors, and claims.
• Root Cause Analysis: Investigates NYPORTS cases and sentinel events; prepares case summaries, conducts interviews, and leads debriefings and Root Cause Analysis (RCA) meetings to implement systemic solutions.

Legal, Regulatory & Compliance

• Liaison & Consultation: Acts as the liaison to attorneys, individuals, and H+H corporate entities. Provides consultation and direction to medical and administrative staff on legal issues, hospital policies, medico-legal matters, and malpractice litigation.
• Regulatory Reporting: Reviews incident reports and oversees mandatory reporting requirements to external regulatory and accrediting bodies, including NYPORTS, DOH, DOHMH, CMS, and TJC.
• Policy & Procedures: Versed in policy development and writing. Defines departmental objectives to influence, formulate, and reinforce compliance with NYC Health + Hospitals/Kings County wide, departmental, and unit-specific policies, procedures, and safety standards.
• Confidentiality: Strict adherence to patient rights and confidentiality in accordance with HIPAA standards.

Departmental Leadership & Management

• Operations & Staffing: Prepares staffing plans, manages schedules, assists with performance appraisals, and makes hiring decisions.
• Priority & Project Management: Demonstrates excellent planning and organizational skills. Able to handle multiple complex priorities, set timelines, and manage project success measures according to institutional demand.
• Staff Development: Provides training on regulations and leads, teaches, and conveys complex information understandably across all levels of the organization.
• Quality Optimization: Develops, implements, and optimizes programs to enhance patient care, ensuring safe, high-quality, and effective healthcare delivery.
• Executive Support: Performs other activities as assigned by the Chief Medical Officer (CMO).

Professional Core Competencies

• Communication & Presentation: Possesses superior verbal and written communication skills alongside engaging, dynamic presentation and data-display capabilities.
• Coaching & Team Dynamics: Nurtures a collaborative, high-energy environment built on teamwork and collective change. Demonstrates excellent listening skills and empathy to address individual concerns with effective follow-up actions.
• Professional Development: Actively participates in peer groups and in-service training to maintain currency with industry knowledge. Promotes a positive attitude that furthers the mission, vision, and values of the facility.

Minimum Qualifications
1. Master's degree from an accredited college or university in Risk Management, Health Administration,
Business Administration or in a related health care specialization, and three (3) years of experience in risk
management, control, and prevention, leading and implementing quality and risk management programs,
managing and analyzing risk data, and performing other functions related to risk management in a hospital or
a health care setting, one (1) year of which must have been in a responsible administrative, managerial or
supervisory capacity; or
2. Bachelor's degree from an accredited college or university in fields, as described in "1" above, and four (4)
years of risk management experience, as described in "1" above, two (2) years of which must have been in
a responsible administrative, managerial or supervisory capacity; or
3. Bachelor's degree in the disciplines as described in "1" above; and two (2) years of clinical, patient care or
equivalent experience in a hospital or health care setting, plus two (2) years of related experience, as listed in
"1" above, one (1) year of which must have been in a responsible administrative, managerial or supervisory
capacity; or
4. A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk
Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse
Practitioner or other similar clinical designation, may be substituted for one (1) year of experience, however,
all incumbents must have at least a bachelor's degree and one (1) year of responsible administrative,
managerial or supervisory experience, as described in "1" above.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.