Member Relationship Consultant

Job Description

Job Description

The Member Relationship Consultant (MRC) delivers excellent member experience by building trusting relationships, taking a consultative approach, and making relevant recommendations that meet member’s needs. The primary focus is nurturing members’ relationships and helping them on their life matters financial wellness. This role would on occasion require teller functions as needed. Expertise extends to managing lending applications, requiring NMLS certification for this responsibility. 

Key Responsibilities

• Represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture.
• Understand the role in sales growth and meets branch-assigned and individual goals.
• Build, develop, and expand member relationships through needs-based assessments to identify and recommend deposit, credit, and lending solutions to help members achieve their financial goals.
• Process new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by the member.
• Analyze credit and financial information for processing of loans including secured loans/ lines and other credit union products for members to ensure applicable lending policies and procedures are followed.
• Demonstrate and educate alternative channels such as online, mobile, and digital solutions.
• Leverage opportunities to cross-sell other credit union products and services that complement expressed or unexpressed needs.
• In-depth understanding of various deposit products like savings accounts, checking accounts, share certificates, and IRAs.
• Participate and help lead product knowledge and sales meetings.
• Partner with other lines of business such as residential and commercial lending and investment services to deepen member relationships.
• Assist with the opening and closing preparation of the branch.
• Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours.
• Remain current on the HawaiiUSA practices, policies, and procedures and complete all transactions with accuracy and within guidelines.
• Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
• Perform other duties as assigned.

Qualifications & Experience

• High School (High school diploma) or GED required
• Three or more years of customer service and sales experience preferred
• NMLS preferred (or willing to obtain within the first 12 months of employment)
• Notary Public preferred (or willing to obtain within the first 12 months of employment)

Minimum Physical Requirements

• Sitting for prolonged periods at a desk working on a computer.
• Standing for prolonged periods of time in a stationary position.
• Walking on occasion for up to 2 hours per day.
• Reaching, bending, twisting, turning frequently.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay for the Member Relationship Consultant position is $25.00 per hour. 

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources.  Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!