Call Center Rep

Call Center Rep

RESPONSIBILITIES:

• Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
• Schedule all patient appointments and prepare appropriate chart paperwork.
• Explain what they can expect when they arrive for their appointment.
• Transfer calls to appropriate physician and staff when applicable.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
• Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
• Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
• Photocopy, fax, and email documents as requested in a timely manner.
• Assist patients, physicians and office managers as requested.

At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:

• Competitive Compensation Base salary, performance bonuses, and regular reviews.
• Health & Wellness Comprehensive medical, dental, and vision insurance; and wellness program.
• Retirement Planning 401(k) with company match.
• Generous Time Off Paid vacation, sick leave, and company holidays.
• Learning & Development Career growth programs.
• Other Perks Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. Employee discounts, and more.

Equal Opportunity Employer