Associate Director: AI-Driven ITSM & ServiceNow
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Merck in Rahway, NJ is seeking an Associate Director for ServiceNow ITSM Transformation & AI Operations to modernize IT service management through AI-driven operations, automation, and process transformation. This role connects ServiceNow, Ansible, BigPanda, observability platforms, and SDLC tools to improve service reliability and employee experience.
The position leads cross-functional initiatives, defines end-to-end workflows, and delivers measurable business outcomes through AI-enabled
#J-18808-Ljbffr Jobleads-USVacancy posted 4 days ago
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