Epic Application Analyst (ClinDoc)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above.

The Epic Application Analyst is responsible for supporting and optimizing Epic applications to enhance clinical workflows and operational efficiency. This role includes analyzing user needs, configuring and maintaining system functionality, managing support tickets, and participating in system upgrades, testing, and implementations. The analyst partners closely with clinical and operational teams, including nursing, mother-baby, and rehab, to troubleshoot issues, improve documentation processes, and ensure effective system use. This position requires strong problem-solving skills, the ability to manage competing priorities in a high-volume environment, and a commitment to providing excellent customer support, including participation in a rotating on-call schedule.

Job Description

Desired Skillset:

• Epic Clinical Documentation certification preferred
• Rehab and Stork certifications preferred
• Epic build, testing, and optimization experience
• Strong ticket queue and upgrade support skills
• Critical thinking and problem-solving ability
• Excellent communication and customer support skills
• Strong time management in high-volume environments
• Ability to support rotating 24/7 on-call coverage

Minimum Qualifications

Education: Associates degree, preferred

Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills:

• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required

• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred

• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System

• Previous Epic or other Health Information Systems experience desired

• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies

• Good analytical skills and technical aptitude

• Good planning and organizational skills

• Good communication, collaboration and customer service skills

Principal Accountabilities

Analysis/Design

• Translates customer requests into Epic and other software application solution specifications.

Applications Development

• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems

Technical Administration

• Maintains detailed technical knowledge of assigned applications.

Application Support

• Assists customers with optimizing their use of Epic applications.

• Participates in after-hours application support via rotating on call schedule.

Project Planning

• With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task

Problem Solving

• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.

• Develops options and recommendations.

Customer Service

• Provides training, support, and problem resolution to customers.

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.

• Demonstrates strong communication and interpersonal relationship skills.

Other

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.