Service Advisor

Job Description

Job Description

Carolina International Trucks is on the lookout for a dynamic and customer-focused Service Advisor to join our exceptional service team. In this pivotal role, you'll be the primary point of contact for our valued service customers, expertly guiding them through the repair process from initial greeting and understanding their needs to providing clear estimates, managing the workflow with our technicians, and ensuring their complete satisfaction upon vehicle return.

Responsibilities:

• Serve as the primary point of contact for service customers, building rapport and ensuring a positive service experience.
• Greet customers promptly and professionally, both in person and via phone.
• Listen attentively to customer concerns and accurately document vehicle issues and service requests.
• Inspect vehicles and work collaboratively with technicians to diagnose problems and determine necessary repairs.
• Prepare accurate and detailed repair estimates, explaining all costs and procedures to customers clearly and concisely.
• Obtain customer authorization for repairs and ensure all required paperwork is completed.
• Proactively communicate with customers regarding the status of their vehicles, any changes in the repair plan, and estimated completion times.
• Schedule service appointments and manage the service workflow to ensure efficient bay utilization and timely vehicle turnaround.
• Process invoices and explain charges to customers upon completion of service.
• Follow up with customers to ensure satisfaction with the completed work and address any concerns.
• Maintain a clean and organized service reception area.
• Adhere to all safety regulations and dealership policies.

Qualifications:

• Proven experience as a Service Advisor, preferably within the commercial truck or automotive industry.
• Strong understanding of medium and heavy-duty truck systems and maintenance procedures is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Exceptional organizational and time-management abilities.
• Proficiency in computer systems and dealership management software (DMS) is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Valid driver's license and a clean driving record.
• High school diploma or equivalent; additional technical training or certifications are an asset.

Benefits:

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package including medical, dental, vision, short and long term disability plus more!
• 401(k) with company match 
• Ongoing training and development opportunities.
• Positive and supportive work environment.
• Opportunity for career advancement within a dealership environment.

About Carolina International Trucks

Founded in 1992, Carolina International Trucks is the largest commercial truck dealer in South Carolina. We sell, service and support medium, heavy and severe service International Trucks, IC Buses, Hino Trucks, and Mitsubishi Fuso medium duty commercial work trucks. We move our customers forward with innovative products backed by quality service. The dealership has more than 270 employees, a state-of-the-art paint booth and body shop in Columbia, more than 130 service bays and over $7 million in stocked parts to support vehicle uptime. Carolina International Trucks Idealease provides trucks for lease and rental supported by mobile maintenance services. With locations in Columbia, Charleston, Conway, Florence, Greenville, and Greer, South Carolina International Trucks, we have a presence covering the entire state to help keep your business moving.

We have prided ourselves on being one of the region’s premiere dealers for more than 30 years. A reputation built through the hard work of each employee at our company, and through customers that continually challenge us to find new transportation solutions. We look forward to providing the same great service to you.

Carolina International Trucksis an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.