Loss Mitigation Intake Coordinator

Job Description

Job Description

The Loss Mitigation Intake Coordinator plays a key role in supporting the organization’s loss mitigation functions by performing a variety of administrative and customer-facing tasks. This position is primarily responsible for managing the initial intake process for customers seeking financial hardship assistance.

The coordinator gathers and reviews financial documentation, evaluates application completeness, and supports eligibility assessments for loss mitigation programs. This role requires timely, accurate, and compliant file reviews in accordance with investor guidelines and applicable servicing standards.

The Loss Mitigation Intake Coordinator works closely with the broader Loss Mitigation team to ensure an efficient, compliant, and customer-focused process.

Key Responsibilities

• Manage the intake process for loss mitigation applications, including written and verbal submissions
• Request, collect, and review financial and supporting documentation to complete loan workout packages within required timelines
• Ensure all documentation meets investor, insurer, state, federal, and CFPB guidelines
• Accurately enter and upload documents into internal document management systems (e.g., BLITZ/AIQ or equivalent)
• Track and follow up on outstanding documentation or conditions to ensure timely decisioning
• Maintain accurate and up-to-date records of customer interactions and file status
• Provide clear, professional communication and guidance to customers throughout the loss mitigation process
• Respond promptly to customer inquiries and resolve issues with a high level of service
• Collaborate with internal teams to ensure seamless workflow and efficient processing
• Ensure compliance with all regulatory requirements, including CFPB guidelines related to loss mitigation and foreclosure prevention
• Assist with administrative tasks such as bulk mailings and special correspondence campaigns
• Escalate issues to management as appropriate and communicate status updates effectively
• Stay current on industry regulations and recommend process improvements as needed
• Update internal tracking systems and reporting tools accurately

Required Skills

• Loss mitigation knowledge
• Document management and processing
• Strong customer service orientation
• Effective verbal and written communication
• Attention to detail and accuracy
• Problem-solving and organizational skills

Qualifications

• Experience in loss mitigation, mortgage servicing, or a related financial services role preferred
• Familiarity with investor guidelines and regulatory requirements (CFPB, state, and federal)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency in document management systems and Microsoft Office tools

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Jun 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.