Medical Billing (Patient Account Representative)

Medical Billing (Patient Account Representative) Administration - Portland, OR 97201 Overview Salary Range $20.00 - $25.00 Hourly Position Type Full Time Job Shift Day Category Health Care Description This role offers a hybrid schedule upon completion of an initial training period, and approval from manager. This role is not fully remote, you must live local to meet hybrid requirements. The Patient Account Representative is responsible for bringing accounts to resolution utilizing a variety of systems; patient and payer contact; financial, customer service, and collection skills to ensure optimal and accurate reimbursement is collected for services provided. Essential Functions Responsible for timely follow-up and collections of accounts. Assist patients with billing, insurance, and payment questions; evaluate financial status and establish payment plans. Adhere the patient collections process, including, but not limited to, follow-up letters, telephone calls, and submission of accounts to outside recovery. Adhere to the denials follow-up process, including, but not limited to, rebilling corrected claims and submitting appeals. Update patient demographic and insurance information in the Electronic Practice Management (EPM) system. Communicate with physicians and clinic staff regarding patient accounts and insurance denials. Maintain excellent customer service, safeguarding confidentiality of patient and financial information at all times. Display high standards of office conduct. Attend and actively participate in huddles and team meetings. Punctual, regular, timely, and dependable attendance. Successfully work in a fast-paced, changing environment with effective time management and ability to multitask and prioritize workload. Metropolitan Pediatrics participates in E-Verify to confirm employees’ eligibility to work in the U.S. Qualifications High school education or equivalent required. Vocational training specializing in medical billing and/or 1-2 years of experience required. Understanding of basic medical billing office business practices. 2+ years of experience with an Electronic Health Record (EHR) system, Epic preferred. Working knowledge of Microsoft Office software (i.e., Outlook, Word, Excel, etc.). #J-18808-Ljbffr